I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Cars Unlimited is a great place to buy a used vehicle. Allen & Co. are not your typical car salesman, so you have the leisure to look at all the vehicles at your own pace without anyone trying to pick something out for you. There were free CarFaxes available on their online inventory, which made finding a few vehicles to look at ahead of time very easy and shows that they aren't trying to withhold any information. When I had the vehicle I was interested in, there was no hassle to take it out for a test drive; we just let them know which one and they brought the keys right out. The paperwork was quick and painless, there were no attempts to sell any extra and unneeded things. They even held the car for a day, without any down payment, so that I could get the money transferred. Allen is a very professional and down-to-earth guy who takes pride in his work, it was a great pleasure dealing with him throughout the purchase. Even though I was buying one of the cheapest cars on the lot, I felt that Allen treated me the same, if not better, than someone who were buying the most expensive vehicle. He went out of his way to ensure that I had the best possible experience for my first car purchase. I will definitely be recommending Cars Unlimited to anyone I find that’s looking for a used vehicle and look forward to purchasing vehicles in the future here as well.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
The vehicles all look brand new on the outside and interior. The prices are great. My only suggestion is to have the car checked independently before buying it. I have purchased 2 cars from here. The first on had a the side mirror signal go bad a week or so after purchase. No way they could have known that beforehand. The 2nd car, my wife got stranded because the battery was bad and the mechanic said it didn't look like the correct one for the vehicle. I also had to replace all the tires after a month and the front brakes are only "a couple months from needing replaced" too. All told, the tires, brakes and battery cost me about $1200, but I probably saved more than that because it was sold much cheaper than anywhere else, so it's a give and take here.
It was amazing. The people were very nice and I felt comfortable. The used car had been thoroughly inspected and I felt confident that I would be driving an almost new car. They did their best to find a monthly payment I could afford.
So today we went to New Wave Auto to look into getting a new to us car. Charlie came out to greet us and help us through the process of the never ending paper work. He was fabulous!!! We could not afford the one we were looking at, but he got us into a suv that fit our family and budget. Thank you Charlie for all your hard work and time. The building was nice, clean and roomy. You felt welcome and everyone was nice.
Very helpful and very nice to work with. Thank you so much for everything. I cannot wait to show off my car to my friends and family once I head to my hometown. Worth the drive!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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