All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Save your money
by Deenie from Harvest,LA
December 15, 2018
8 months into owning this car its in the shop getting rebuilt engine due to someone dropping a screw into the engine while building it. GM would rather patchwork the problem rather than replace the engine!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Going back to buy the Trax I test drove yesterday.
by Valerie1956 from MITCHELL, SD
December 12, 2018
My last car was a Chevy Sonic that is now 5 years old. Never any troubles great little car. I just want to step up one size for retirement.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Loving my new car, perfect small SUV
by Ginger’s Trax from Lineville, AL
December 10, 2018
This small SUV meets all my needs. It is very roomy and comfortable and has all the features that I need, I am very pleased with my new Trax.
I had a great experience with these folks particularly with the help and assistance Bobby and Geri provided in closing and finalizing the sale. It made my first-time buyer a great experience and easier than I expected. Keep up the great work!!
Great city vehicle
by Bob from Manitoba, Canada
December 8, 2018
Purchased this vehicle for my wife. That being said, I personally love driving this little suv. It has all of the fun factor to make an excellent driving experience. The Premier model has great options including keyless entry, push button start, heated seats, sunroof etc. etc. It has an excellent sound system as well. The turbo engine makes it fairly peppy for city driving. Parking is a breeze and maneuverability is amazing. At 6'02" there is still good headroom. Fuel economy is really good considering AWD is on demand for whenever road conditions dictate it. While I prefer my truck for longer highway trips, the Trax is more than capable of logging on long miles. AWD is nice and the transmission is perfectly matched to the engine. So far this vehicle is a total hit. No regrets.
Kurt helped me buy my first car and he was great! I was very insecure with the process, but he put my worries to rest. The whole sale happened faster than expected, but it's been a week now and I'm very happy with my car!!! Additionally the financial advisor was awesome. Jerry was her name and though my credit was a bit messy she was able to explain to me all of my choices now and in the future. Both Kurt and Jerry were a god send in my case and I'm very grateful to have had such an easy first time car buying experience. I would highly recommend this location!
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