I head an excellent experience here at village Chevrolet. Everyone was very polite, answered all my questions and didn't pressure me into anything. I felt very in control the entire time. My sales associate Allen was extremely knowledgeable, genuine, thoughtful and fun. I would recommend doing business here!
They were not the closest Chevrolet dealer to us. We went there because of a great advertised price and a 5 star rating for the dealer. We bought a car then changed our mind because we found a better deal elsewhere. Lenzen located the same vehicle a considerable distance away, matched the price, accommodated a few other wrinkles we presented and couldn't have been nicer through the process. We're driving the exact vehicle we wanted and extremely happy with the price. Mike did a great job explaining the features of the Equinox and making the whole experience stress free. Mike Hellendrug and Jeff Lenzen took care of us extremely well.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
My transmission suddenly malfunctioned. Only have 20,000 miles. Turns out it was the clutch plate. The service tech (michelle) called it correct, checked the warranty told me it was covered, gave me a loner and sent me on my way. My car was repaired with utmost care and in reasonable time frame. Great job and service.
The sales guy was OK, took me for a ride and explain a few thing about the car, not much. The experience with the manager was another story, he was rude and threat me poorly, he basically look me down and left without talking to me about options. Bad experience overall, first time they do that to me at a dealership.....
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