sales person was friendly and helpful, knowledgeable and demonstrated the basic features to get us started. he made sure the car was ready on schedule. the paperwork was necessary but tedious. cathy took the time to explain fully what was required and let us take breaks as needed.
Meh...it was OK
by Rachael from Suffolk
December 24, 2018
Test drove it, liked the handling of the car, it had a smooth ride, but the interior materials had a cheap feel to them. Nice looking car on the outside, decent on the inside...it just felt cheap.
8 months into owning this car its in the shop getting rebuilt engine due to someone dropping a screw into the engine while building it. GM would rather patchwork the problem rather than replace the engine!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Haven’t owned a car in awhile, I’m loving it so fa
by Josette248 from Sevierville , TN
December 14, 2018
This car has been very fun and comfortable to drive. I’m loving the back up camera and all the extras. I’m very glad that I got the AWD, it’s makes me even more safe.
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