My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
If you???re looking for a dealership that doesn???t pressure you into making a deal, this is the place. Just great people all around. Victoria is simply the best. Helped me with my budget and worked with me on the prices. Will be buying all my vehicles from here from now on!
I needed to downsize my vehicle. I checked on line a found a certified vehicle which appeared to meet my needs. I visited the dealership, viewed the vehicle ,talked terms and 20 minutes later the deal was done. A great experience. Having bought over a half dozen vehicles and having them serviced at the dealership I was confident in my choice. A cordial and helpful staff .
This is my second vehicle purchased from Imperial Chevy and given the professional, courteous and exceptionally accommodating salesman, Jazz Kelley. He was kind, easy to work with, very knowledgeable and helpful who clearly knows his business, I will most certainly be back again for my next truck. I have all my vehicles maintained here and look forward to continuing that service with my new Yukon.
Went in on Black Friday for the advertised deals, zero finance or rebates. Worked with Paul Macchi on my first new truck purchase in 17yrs. Paul was professional and courteous throughout the process. Paul clearly explained the numbers and the benefits of both the rebates and zero financing. Paid what I thought was a good price and would definitely recommend Imperial and ask for Paul Macchi.
I brought my 2007 Chevy Express 3500 Roadtrek 210 in for regular maintenance & RI inspection. They went above & beyond my expectations & for a great price. I highly recommend this service dept for your Chevy. Thank you for the excellent job!
Eric and his staff always make for a great experience. Right from the time you pull into tye service bay until you are in your car at the end of the service Eric is always professional, friendly and accommodating. We are very pleased with Tasca and would recommend thier service dept to anyone.
Amazing experience. I'd recommend anyone looking for a car to try CarMax first...
There's zero pressure, tons of beautiful vehicles, and just an all around great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars.
Put it this way, it was great enough experience for me to come online and leave reviews all over!
Tim was great even with our two crazy toddlers running all over the place. He managed to get close to the numbers we wanted which were tough numbers to meet. We were very happy with everything. We hope the service with tasca is good too, guess we will find out in the near future.
A great experience buying a used vehicle from this team!
by Belgarion from DealerRater.com
October 5, 2018
I purchased a 2015 Buick Enclave from Tim Guillette at this dealership about 3 weeks ago (September 30, 2018). Tim was very helpful in answering all of my questions and did not hesitate to track down any answers he did not have off of the top of his head. Tim also met me at my local police department for a VIN check on his day off, going the extra mile for my convenience. I HIGHLY recommend dealing with Tim! Nikki in the finance department was also very informative and helpful without being "pushy". The financing went smoothly and there was no "hard sell" on the extras. I was "informed" of all the coverage options, but no high-pressure sales tactics. The service department (I dealt with Eric Leuropa and Bruce Palmer) was also very attentive to my concern with a radio issue and once they realized that they need to order the parts, it was handled quickly and the repair will take place within a week. They also printed off the service record of everything that was done to this vehicle before my purchase, including their comprehensive inspection and which things were repaired and/or serviced. Top notch! This has been my 8th used vehicle purchase in my lifetime, so I know that some dealerships can make the experience "less than enjoyable". I have to say, all-in-all, this was one of the best experiences that I have had buying a used vehicle.
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Best and friendliest purchase experience in my 60 years of buying vehicles including purchases through family members. No pressure and no hidden fees like all other dealerships charge. The price you see is what you pay. Highly recommend Tommy.
Brought in my 1984 Corvette for a window regulator replacement. They no longer make replacement regulators and you have to retrofit one from a later C4 model. I brought my own part and was received right away. Mark was very informative and kept me in the loop throughout the process. Even though the job is notorious for being annoying, the tech did a fantastic job, and everything is working perfectly. Additionally, the window glass was cleaned, and the door panel was put back together with care before I received my car. Overall it was a great experience and I would trust them again with an unconventional job. And a big thanks to the tech
I contacted the dealer about a 2013 Honda Accord Sport listing. In the photos the Accord had non-standard wheels with snow tires, but the listing included the OEM 18" Sport wheels. It took several calls to the dealer to establish that the vehicle did not include the oEM wheels, just the snow tires on small wheels. A week later the listing still includes the erroneous 18" wheels. Not having the correct wheels makes this vehicle worth several thousand dollars less than its listed price.
Everyone involved was friendly and knowledgeable. I got exactly what I wanted without the pushy sales pitch. I custom ordered a vehicle and would do it again!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.