From the moment we walked in the staff was welcoming and willing to answer any questions we had. We were greeted by a sales rep very quickly and he gave us a chance to test drive the car and gave us all the information we were looking for. Great experience overall.
Shelby was awesome she came in on her day off to deal with us. But the down fall was that it took 5 days to be able to even take the truck home. We looked at it Monday started the process. Went back Tuesday thinking we were leaving with the truck. But we didn't she also didn't have any paperwork ready so we spent most the time waiting for her to get the paperwork. Then we were suppose to go back Thursday to get the truck they cancelled last minute. We then went in Friday at the time we planned on. We sat there for a hour until we found out they weren't ready for us. Went back 3 hours later and finally a hour later we had the keys and walked away.
The overall experience at the West Herr Chevy Dealership was great! The entire staff was very informative, patient and helpful. They made my leasing experience painless! Not to mention, I absolutely love my new Tahoe!!! I’d recommend this dealership in a heartbeat!
My experience working with Nate Metzger was excellent. He was informative, helpful, sincere, and expedited the process. I appreciated his willingness to search for many vehicles to find the perfect match for my family. His customer service was the deciding factor for my purchase at West Herr.
*2018 Impala purchased 7/24/18 By Mr&Mrs Kryszczuk
by Jeffrey Kryszczuk from Grand Island, New York 14072
July 4, 2018
This is the 4th new vehicle I have purchased in 12 years from Jim Czajka, The three previous (last 11/17) of the vehicles were for me, this one was for my wife, I recommended Jim to my wife Kristin because of his experience and no pressure attitude. He is caring and easy to talk to and goes out of his way for the customer. Jim works with you and will accommodate to your schedule and wants to make sure you (we) had a good experience. We love our Impala. I would go back to Jim for my next car or truck and would recommend him to friends and family. He is Excellent !!!!!!!!!!!!!
I would definitely recommend this dealer to others. This was my first time buying my own car and all the salesmen working with me were extremely helpful is finding what fit in my budget and what made me feel comfortable. David Hemphill and Nick Principale worked side by side to help me find what I wanted without any competition. I couldn’t be more pleased with how smooth the buying process went. Paperwork was started ahead of time so I wasn’t sitting there for 3 hours the day of. I was in and out within an hour and a half. This was a very easy and successful process that I wouldn’t have been able to pursue alone without the help of everyone at West Herr.
We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
I had a great experience and would return for my next car. Easy process, great price and great customer service. I am excited about my new car.
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