My Silverado started losing power while traveling from Illinois to Wausau last Friday night. Called Trecek in the morning. Got me in but were booked up and told me they couldn't probably look at my truck until Tuesday. Dropped it off and secured other transportation. While driving back to Illinois on Monday, got a call from Trecek. My truck was done. They had a cancellation and were able to bump me up and get it fixed (they knew I'd be passing by on my way home on Monday). So I was able to return the other car and not have to make another trip back up to pick up my truck.
The repair was good, and they coordinated all with my warranty company as well.
Travis in the service department was great.
We had a wonderful experience purchasing our vehicle from Trecek Automotive!
One Saturday morning my husband and I were in Portage and had some extra time, so we decided to stop by to test drive a few trucks. Over the past few months we had narrowed it down to two different trucks styles that we were interested in. The test drives were going to help us to make the decision for when we were ready to purchase in a few months.
Kipp was the one to assist us. His body language and no sales gimmick's is what kept us there that day. If there had been any pressure or "salesman talk", we would've walked away before even doing the test drive. To be honest we would have walked away anytime throughout the process since we were in no hurry to buy. Kipp gave us our space but yet was there to answer any of my MANY MANY questions.
We ended up purchasing the truck about a week later at a price we felt very comfortable with. Before leaving the dealership that day, Eric was there to make sure we knew how to use all the features offered and help us to get our Onstar set up properly. We left that day knowing without a doubt that we made a great decision! Everyone in the dealership was very professional and friendly.
Since that day, we have been and will continue to recommend them. Thank you so much Kipp and Eric for making what can be a very stressful time a pleasant one!
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