I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.
I purchased my vehicle at another dealership. Since about 4 months in, the emissions light would randomly come on and go off, there was an electrical smell of something burning, and my remote would intermittently stop working. When the transmission finally stopped working properly I brought the vehicle to West Herr of Williamsville and all issues were resolved overnight! Great service, great staff, and now I'm happy with my vehicle again!
I was looking for a new car cause my old suv was a money pit , got referral from friend I emailed James he got back to me same day explained what was happening he set up appointment for next day. When I got there didn’t have to wait James was super helpful super knowledgeable and he knows his stuff. I am so pleased with my new vehicle I have never went to car dealership like this where I wasn’t being swindled. Thank You Westherr Chevy and Thank You James.
Great place with friendly staff. The manager Joe was great. After a week of negotiating we leased a Tahoe because Joe gave us the deal we wanted and he was really nice and accommodating throughout the process. In fact he came in on his day off and leased us the SUV at literally the best price in town. We went to all the dealers and he made us the absolute best offer. His salesman Mike was friendly & helpful as well. The sales associate Alex was so helpful and friendly to my kids. Her bubbly attitude made it a pleasure! We will do business with this company in the future without a doubt. They have a good inventory, friendly staff, and great prices. Thank you West Herr!
I came to trade in my car and lease a new one. The service was exceptional. Everyone was very friendly and they went out of their way to make sure I got what I wanted. They worked with me to get the monthly payment I was comfortable with.. very pleasant experience overall and I am very happy with the car!
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
I was not happy with my dealings with Paddock. I went in to look at a specific car, was contacted to verify that morning if I was still coming in, and when I got there was told the car was already sold. I should have been contacted regarding this!
I have purchased cars from other BIG name dealerships in the past but have never been treated with the kindness and friendly service that we received from Paddock's Chevrolet. They bent over backwards to make sure we were completely satisfied.
I dealt with Joe Maloney. Excellant quality service and a genuine desire to squire my business. I was coming off surgery and was unable to get into the dealership. We handled 95% via email. When I was able to drive we completed the process in 2 days. I am now driving my new Malibu and thanks to Joe could not be happier.
Keller Chevrolet and Joe Maloney
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
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