Planned on spending about an hour for the required maintenance I was having done. Had a 9:00 a.m. appointment so I figured my vehicle would be ready around 10 baring and holdups. The Service Advisor assigned to me appeared in the waiting room around 9:30 and informed me my vehicle was ready. Cost was as quoted which was a pleasant surprise. Great place for service. Wouldn't go anywhere else if at all possible. Staff is very friendly, professional and courteous.
From dealing with Luke Ross my salesman the day I purchased my Silverado to a minor heater issue that I felt with the service dept. All parties involved we're very accommodating and professional.Just recently I had a tire issue that they could have told me that it was my problem and to deal with it but no a very friendly Maria in service said yo bring it write down no appointment nothing just bring it down and we will take care of it you bought the truck from us a couple months ago will take care of it. All I can say is it's really nice to know that for once someone has my back when buying a new vehicle and that someone could have yours to Central Chevrolet in West Springfild,MA. Thanks to all at Central
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
We had a great experience at Gengras! Jessica Spevada was very helpful and made the process very easy! We definitely would recommend the dealership! Everyone associated with the process was extremely helpful!
My overall experience was superb! Michael Facey was very polite and easy to deal with. I actually hate car shopping but Michael made it both painless and enjoyable. He was patient, low pressure and always smiling which made the experience quite relaxing. Thanks for all your help Michael! I love my new suburban!
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