I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
On August 18, 2018 I purchased a new Kia Niro from Andrew Thornberry. At the completion of the purchase he informed me that the parts department was closed so he would send my second key to me through the mail. Three months, several phone calls, four emails and one letter later, l still don't have my second key. This is not a simple process of having a key cut, because my car is push to start, the key has to be programmed, and the key itself is a $150 investment plus the programming cost.
I brought a 2017 Toyota Avalon on January 22,2018 here, the staff was great in handling all my concerns about my purchase.My time spent at the dealership was less than 45 min. for the entire buying process of purchasing the car.Jeff and Andrew and the entire staff was professional and very courteous,they did what they said and met all of my needs, best car buying experience I have had to date.I will shop here again for two reasons the people here and the good deal I received at this dealership.
I just wanted to say that I have owned other vehicles and had to go to the dealer for services time to time as well but I have never experienced such a great services on the process before! Outstanding Customer Services, Facilities, I was impressed even the kids play area with books , fun game table!) and of course, the time I had everything taking care of!
I would definitely recommend to my family and friends to own or lease a car from This Buick Dealership, I am very happy with my car and I will stick with them!
Very quick response time by the sales associate. The vehicle I was looking at sold but they were very quick to offer other options and were willing to bring vehicles in from another state.
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