A little oil change and tire rotation almost turned into a bad accident. After leaving the dealer i heard a little noise coming from the front drivers side. As soon as i had an opportunity i pulled over and every bolt on the front tire was loose. I was able to get the lug wrench from the trunk and tighten just enough to get back to the dealer. I was lucky i pulled over in time avoiding a disaster and a nice lawsuit if something worse happened. I know this is not everyone, but they need a quality check to avoid mishaps.
My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
Gary went above and beyond to make sure that all of my needs were met. He was accommodating and invested in helping to ensure that I was happy with my purchase. He was great to communicate with, trustworthy, and prepared to answer any questions I had. Overall great experience and I wouldn???t have had such a positive experience without him.
Ryan Parker is the best salesman I???ve encounter thus far. The whole process was very easy and he always made sure I was satisfied and understood every step in the process. I would definitely come back again and recommend him to any new customer.
I recently purchased a car with Gary Tolentino and I can’t say enough about how great he was. He truly went above and beyond to make sure that all of my needs were met and that this was a great car buying experience. The service I received through Gary and with Koons was exceptional.
Shaun Little and Erick Douglas were great sales people to work with. They were respectful, honest and trustworthy which is why I went out of town because they earned my business. Have already recommended to others and will continue to do so. Great deal on my trade and the used truck I purchased.
Shaun Little and Erick Douglas were great sales people to work with and earned my business because of their respectfulness towards me, their honesty and how they were willing to deal. Great experience at Heritage.
Win Kelley provided me fantastic service when winterizing my truck. I made an appointment online with Lindsey Knight. She is extremely courteous, and gave me several options on when I could bring my vehicle in for service. Service Advisor Dave Hammond was great to work with and ensured I got the very best deals on all services I requested. I brought my truck in at 9 am and received a call that it was ready at 3 pm. All in all, a PLEASANT experience!
Salesman was very transparent with pricing, no back and forth, just upfront with final price. Provided excellent overview of all possible incentives. Entire staff was courteous and friendly in all respects.
Oil change and multipoint inspection was good. Chris was very helpful as always. Oil change and inspecrion takes about an hour. gives guidelines of when they expect you may need to get things fixed which is very helpful.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
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