by central valley guy from central valley area, Ca.
August 4, 2018
I am impressed with personalized response of sales team. I am looking for a particular used car and have not yet found the right one. I can only speak for the initial follow up response which is prompt and courteous. The only negative is the unnecessary sales emails that have nothing to do with my search. I also could not rate 4 of 5 areas due to above mentioned reasons, but a 5 star to date
Very easy and trusting I went in just for the regular maitnance on my truck. As soon as I got there I was greeted and attended to right away. Hector wrote up my car and sent it back right away. Took care of a recall I didn't even know I had.
Easy and painless process to service vehicle. Used shuttle to get dropped off at local gym. Completed workout and service in 2 hours! Service agent Trinidad helpful as always. This was my third service since vehicle purchase.
by Mr Benjamin Fonseca Jr from Los Angeles, California
July 3, 2018
I took my 2016 Malibu in due to engine stalling. It stalled once again after picking up the vehicle. The service manager was to contact me, but never contacted me. Yesterday, July 2, 2018 the Malibu stalled again while on "park" position with the air conditioner on.
i had a right brake problem. service attendant already had my information so he was able to find the problem and use the warranty to cover the cost. I was given a time to expect it and the truck was done when they said it would be done.
In the course of 1 month- I have purchased TWO cars from Silver Star Cadillac in Thousand Oaks...because our first experience was SO GREAT- start to finish- the greeting, to the test drive, to the financial process, to the pricing, to the delivery of our new vehicle...I didn't hesitate to come straight back there to look for our 2nd vehicle! And the experience was EVEN better! I was truly impressed and continue to be...Rick Mueller (our salesman) and the sales manager Shawn Moretti once again treated us as though we were purchasing a $90,000 vehicle (not even close) and negotiated the price down to BETTER than what we had hoped for!!
David Mendoza in the internet department was Amazing to deal with! He actually listened to my concerns and even though my credit was completely destroyed when I lost my business, he was able to get me a great interest rate and a payment much lower than I had budgeted for! NOT TO mention the smoking deal on my new truck! Thanks Dave and Co!
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