We came in just because we were driving by and thought we'd take a look. Had not intended to buy a car today. Charlie was so personable and gave so much more information than I've ever had at other dealerships. He knew everything about all the vehicles. Spent SO much time with us, and did not make us feel rushed. So,we decided to buy a car. What a surprise!
We dropped off our 2015 Tahoe for recall work and we were in a hurry. Mr Sutton was very helpful and Quick to get us taken care of. The work was performed quickly and received a phone call to let us know it was ready. He even had it washed! We will be back!
Had a great experience, got the CX-9! Exactly the vehicle I wanted. I love it so much, no complaints! Larry was great to work with. I have had the car for a week now and Larry has followed up twice to make sure I'm loving the car and if I had any questions! I will love this vehicle for as long as I own it! Happy to be part of the Mazda Family!
After a string of 4 Mazdas with minimal or no issues we were approaching the end of our lease on our 2016 Mazda 6 so we thought we would drive by and see what was out there in the Mazda line. Having worked with Mazda of Wesley Chapel for years this was our first stop of course. Not long after we started walking the line of new cars Charlie Epting wandered out to meet us and assess our needs. Charlie was very well informed about the changes to the Mazda line since 2016 and pointed them out as we walked the line of cars. That day we opted to check out and test drive the 2018 Mazda 6 which is the same model we currently had. After the drive Charlie, as any good sales consultant would, asked for the deal and we thanked him and told him we still had time to consider a change. However we did have him work up some numbers for the car we drove to get a feel for budget concerns. With that we were off and pleasantly there were not a barrage of follow-up, high pressure calls. Fast forward three weeks and we stopped back in to take another look. Charlie again came out and recognized us and answered the questions we had. Without any pressure we agreed to look at the numbers again and begin what I call "the dance of misery" as we worked to come to an agreed price. Again, with no pressure whatsoever we negotiated back and forth and, long-story short, ended up leasing the new Mazda 6. Over the years I have purchased or leased too many cars to remember but the string of great dealings with Mazda continues. Charlie carries on the tradition we have grown accustomed to of low pressure, knowledgable, and friendly experts as we make an important decision. By all means I would recommend you look him up if you are interested in a great line of vehicles.
My vehicle was taken to another repair shop recommended by insurance co., returned with incomplete repair. Sting Ray Chevrolet, found additional issues due to collision & insured the vehicle was properly corrected.
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