Great experience. Sales staff made us very comfortable.
by Tyler from DealerRater.com
November 25, 2018
My hats go off to Rob Brooks and Jason Fontaine made my wife and I very comfortable without pressure. They assisted us in making a decision that was a big decision for us. I welcome the chance to work with them again and plan on stopping by for a coffee. Thanks for everything guys.
Went to Paul Masse Chevrolet to road test a 2019 Equinox. The sales person Paul Dragich was very friendly and detailed all of the option packages available. He was a very low pressure guy and treated us like we were royalty. Paul went through all the details on each feature of the vehicle, very very knowledgeable. We purchased the Equinox that we test drove. We will absolutely be back to this dealership To see Paul when we are looking at another car. We are also interested in the new Chevy Blazer when it becomes available and are on a call list to test drive one. Besides, he???s a Red Sox fan!
From the moment we arrived (used the clean bathrooms), we knew this dealer was professional. They are experts in Chevy. While I???m used to all the typical tactics that car salesman try, I didn???t find that here. As most consumers today are knowledgeable, we knew what we wanted, and all the prices were right in line with market values. Overall, it was an excellent experience.
Excellent service. Not your typical ???car salesman??? dealership. Everyone we worked with was extremely nice and helpful, never pushy. We worked with sales rep Vinny, he was always there when we had questions. If we ever need to buy a car again we will most definitely be back! Highly recommended.
If you???re looking for a dealership that doesn???t pressure you into making a deal, this is the place. Just great people all around. Victoria is simply the best. Helped me with my budget and worked with me on the prices. Will be buying all my vehicles from here from now on!
After researching in the newspaper, and a quick look online for inventory, I returned to this dealership (and the same salesperson) where I purchased my 2013 Volt. I went for a lease on a 2018 Volt for a number of reasons. The whole process took about 2-1/2 hours and I was on my way in my new car. Very efficient process.
Purchased a vehicle from this dealership about 18 months ago. Have been back to the dealership 4 different times for service - twice for "included service" (oil/filter change, tire rotation and "complimentary" car wash/vacuum); once for engine code (bad fuel injectors) and once for tire replacement. Routine service was good, though not difficult to change oil and filter and rotate tires. The wash/vacuum done during the 1st visit left dirt streaks down the sides of the vehicle, and VERY dirty windows - so much so that we needed to wash it and clean windows once we got it home. Second routine visit, it was wet outside so no wash. Vacuum both times left much to be desired - my 7 yr old could have done better! Dropped off truck for engine code, were told we would be notified of diagnosis. WE had to call at 3p - right before Memorial Day weekend (hadn't received a call yet) - and were told to come pick up a "rental"-they did not know how long it would take to get the parts for the repair. Told at that time we would be contacted when they had received the parts to install (on backorder). They called - again at 3p - to ask us to come get the truck... on a friday afternoon just before Memorial Day! It's a good thing we didn't have other obligations or plans! As far as the sales side is concerned, the salesman we dealt with during our original purchase no longer works here. He was great! BUT... after purchase, signing all paperwork and driving away in the truck, we were called and told we "forgot to sign something". We went back, finance layed out more paperwork and told us we were getting an upgraded warranty for less $ per month. What she DID NOT explain, is that she had extended the payment term an additional 3 months! So, for $5 less per month, we are paying 3 extra months "for a better warranty"... BUYER BEWARE!! (I know... should have read ALL the new papers...shame on us!!) We are told she is no longer at this location.
Everyone involved was friendly and knowledgeable. I got exactly what I wanted without the pushy sales pitch. I custom ordered a vehicle and would do it again!!
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