Every sales rep was very knowledgeable and caring of all the customers that came in. I worked with Bryant and Jeff to find the car the I really wanted even though I was very indecisive. I’ll definitely be recommending this dealership to everyone.
I bought a 2006 Mercedes that had some problem a few days after the purchase . The warranty company did not want to cover the problems. Baucom stepped up and called the warranty company. After a couple of days the warranty company called to let me know that they would cover the problems. Thanks!!!
I traveled almost 2 hours to test drive a vehicle I saw on Cars.com. Thanks to GPS it was very easy to find the dealership. I was very impressed with the quality of cars they had available. I requested a test drive (via email) and was met by a friendly salesman (Jamie) who was helpful but not at all "pushy". I didn't buy the car I went up to test drive, but found and bought a dream car instead. They found me necessary financing which was also a great experience (Hanover Financial Services) and took care of all tax/registration details for me (in SC).
I haven't enjoyed driving this much in years!
I'm so disappointed, I purchased a 2009 Mercedes S550, we took it for a test drive before we purchased the car, it drove well, engine sounded great.. too bad we did not test the CD player, along some of the other features, like the phone, blue tooth, radio (crackles) and navigation systems . We purchased the car at below market value and now we are stuck getting the command center system fixed at a cost of $3000. I know the dealer knew this feature was not working, I just wish we would have figured it out before we purchase the car.
I have always been wary of salesperson, often with good reason, but you have helped to redefine the stereotype.
Thank you so much for answering all of my questions. Rob! You can be sure that if I have any friends looking to purchase New, Use, or Certified car. I will send them to Bob King, and tell them to ask for Rob Baker.
I contacted this dealer about a car that I was looking and the contact person did everything I requested! I asked for the build invoice and he promptly emailed it to me! I also felt no pressure from the sales person! Thanks for the info and pictures!
My car broke down & went to buy a new one & found there was a repo on my credit from cosigning for someone. No dealer in Jacksonville or Wilmington was willing to help me. Grand Slam Auto gave me the runaround for 2 days on a car that wasn't even ready for purchase & was in no hurry to help me!! Walked into Hix Motors, explained my story to the owner & we made a deal. Amazed at the customer service Hix offers. It is hard & very rare to find a dealer that actually cares about the people rather than just the sale. And i didn't have to settle for a car I didn't want, got the car I had been looking for to begin with & I love it! Seriously, hats off to Hix Motors & the way they run their business. I would come back & recommend anyone, any day!
I would recommend this dealership to everyone, its first class!
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