Buick Encore from Lambert Buick Cuyahoga Falls, Oh
by M. Russell from Elyria Ohio
November 28, 2018
The hour and a half drive in to Cuyahoga Falls to look
at/buy my Buick Encor from Lambert was completely
worth it. Top notch customer service and quick and
easy buying experience. I love my new vehicle and would
recommend Lambert Buick.
I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
Night and day difference from our last buying experience. These guys (and gals) generally care about you and make you feel like an actual person, not just another number/commission. The no-pressure culture ensures that customer service is a top priority. This dealership did all that they possibly could to get us into the car we wanted, and for that we will forever be grateful! I will be recommending them to everyone I know who is in the market, and when the time rolls around, I will be going back for any future vehicle needs.
I have been looking for a specific vehicle and couldnt believe I ran across it using Cars.com. I sent an email, I was contacted rather quickly ( which I liked ) and went to the dealer to see the vehicle. It was everything I had been looking for and more, and was fairly priced. My salesman Al was awesome and went above and beyond for me. I plan on keeping this car for a while but if I were in the market for another car, I would definitely go back to Lambert Buick...and recommend them to anyone who is looking for a new/used vehicle.
Jenn is the best ever! Ladies please buy your car from here if your looking for someone with honesty and integrity. I truly felt like she cared about me as a person and not just a client. I am a customer forever as long as Jenn is there. She sets the standard!
Holly was awesome to deal with! Our experience with Holly was the best we have ever received at a dealership! Thank you Holly! This is our second purchase at Ganley. Each time the experience gets better and better! Our salesman Mike Lanham was wonderful!
Everyone at the dealership is friendly and takes the time to explain things. Brenda Milliner was wonderful to work with. She spent several hours with me and explained everything to me each step of the way. She also took the time to answer all of the questions I had. I was at the dealership getting an oil change and left with a new vehilce.
Through the years I have purchased many vehicles from many different dealerships and I have to say that Schoner Chevrolet provided my best experience ever. I don't have a single bad thing to say. From start to finish they took care of me and answered any and all questions with very knowledgeable answers. I would definitely purchase another vehicle from these guys. Couldn't be happier with my car and with this dealership. 5 Stars!
When I came in Joe Zekenovic greeted me. He asked me he could help me. I explained my situation and what I was looking for. Joe was very knowledgeable on the various vehicles I was interested in. We took a test drive on one of them. Afterwards he took me on a tour of the dealership. We then sat down and went over the lease options. We agreed on one of them. Joe was very professional during the whole process. Great to be back with Tim Lally. My mom was a GM retiree by the way.
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
Purchased 2 vehicles with the help of Jordan Davenport. Very friendly and helpful, making the whole experience quite enjoyable and easy. Would definitely recommend this dealership if you are on the market for a new car. Thanks again Jordan!
Purchased a pre owned vehicle from Montrose Ford Lincoln and had a great experience. Super quick responses from the sales team (Dave) especially because we were coming from out of town. They made the buying process quick and easy.
I am very surprised going to this small building. I drove up and got to work with Ross immediately and I was very pleased with his service from the first moment I met him and he went beyond what the last two months have offered me of constant car searching with disappointment followed by disappointment. He was so nice to work with and a real concerned gentleman, someone you would rather call a friend than a salesman. Ruth was a lot of personality and gave it to me straight as I was over extending myself it appears and worked with me on a deal. I have not yet closed the deal because I am in decisive but overall I am happy with what was offered from Ross and crew. I recommend this dealership and it is a great environment where I had no pressure.
Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Great dealership to work with. I found the HHR on the internet,called and worked a deal before I even went to look at. I live about 150 + miles away. The dealership was upfront on everything they said about the car, and was very easy to work with over the phone and in person. One of the best experience I had in car buying. All dealerships should be like this.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.