Great Dealer since I was 14 in '67 looking at Shelby Cobras
by B G from DealerRater.com
August 0, 2018
I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot. He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with. Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy. Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber. Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork. Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home. I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag.
I strongly recommend this auto dealership! The staff were absolutely amazing, they were always ready to help and attentive as well. I came to Hawthorne Auto Square together with my husband for our first car purchase and we really love how they provided us the customer service we needed. Their price were cheaper that most dealers I ever been to and the salesman weren't pushy at all. I'm very satisfied with the car we purchased and we really love it! After I decided on a car, the process was absolutely easy and quick. Thank you so much Hawthorne Auto Square!
It was my first time purchasing a car and I would like to thank the staffs who made buying my dream vehicle possible. I can honestly say that its one of the best puchasing experience I had. The saleman wasn't pushy at all, they were very professional and took care of us very well. Walked out very happy with my purchased and I couldn't be more happier!
Upon arriving to Santa Monica Jeep I was welcomed by a salesman named Enrique. I told him I was interested in the Grand Cherokee. He showed me several different models and knew so much about the product. I test drove and decided on a Limited model. They not only gave me an excellent deal but threw in a free car cover! Very impressed with this dealership and would highly recommend it to fellow Jeep lovers. Go to Santa Monica Jeep!
I reached out after hearing the commercials, asked the right questions, went in with copies of all the required documents and or had them scanned in my drive to email, went in, picked a car and was out within a hour and a half. Carlos the sales guys, he was great. The internet guy, delayed in responding for a day or two, Carlos made up for that. Ricky was great and had us in and out. Left with a practically new car. No complaints here. No central AC with is probably why things were rushed and Mike doesn't have great customer service skills...but again, over good experience.
I went into the dealership with a specific car in mind & a very small budget. Once there I was greated & a team was formed.. Met my salesman Raphael, A very humble genuine man which I highly recommend too anyone looking for a compassionate, honest business transaction, he was eager to please but not pushy. I wanted champagne service on a beer budget.. Lol
I wanted a fully loaded 4 door chevy with all the bells & Whistles.. Only one in inventory & Of course out of my budget, I was disappointed at that point & wanted too leave..
In walks Mr. Alex the General Manager
Alex the gentleman.. So easy going, laid back, knows the business type dude, no haggling just trying to satisfy. He was there to make sure that a deal was worked to make me beyond happy, he assured me that I wouldn't leave without the car that I WANTED & that's just what happened! He definitely made me feel like he was looking out for me & not just treating this as another car business deal; that it was! He made a friend in me & I already started referring.
The scary part.. As so I thought! Financing
I met Ty the finance guy. A man that was totally knowledgeable about the business along with positive feedback I received knowledge and wisdom from this man in a short amount of time very grateful for your help negotiating for that great deal & making sure my pockets would not be tight in making this deal.
Overall just an awesome experience. I have purchased numerous amounts of vehicles during my time & this was a great car buying experience especially for those who are first timers.. you don't feel taken advantage of or pushed in a deal that you cannot afford go check them out you won't be disappointed! Special mention to Alex for keeping your word & professionalism Thanks again fellas
The owner Al and his team over at Repossess Auto have been helping me and my family for over a decade. It's rare that you find someone who looks at customers as more than a number or a credit score. Though my credit has improved greatly over the years (in part from Repossess!) - that wasn't always the case.
Several years ago, after a divorce, among other things...I tried unsuccessfully to get a car. Because of a repo (which I had co-signed for my ex-wife) everyone I spoke with would only let me buy with a huge down payment and extremely high finance terms. Repossess was my last hope. Not only did they have exactly what I wanted, they got me into a car at a great price and rate, and even an excellent (bank) lender, which allowed me to start building my credit back again.
Another time my daughter had gotten into a car that really was a bit much for her, after she changed jobs. Al, the owner, personally got involved and was able to approve my daughter trading DOWN into a more reasonably priced car/note. I'm certain they lost money on that particular deal, but did the right thing, to avoid my daughter's credit from being harmed.
Over the years me and my family have bought dozens of cars from them. I highly recommend them.
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