I returned to have my 5000 mile service done. They were polite, considerate, professional and did not change the stations on my radio:). Russell Coulter worked hard to get the best out the staff and my car was ready for me in enough time to get back to work. My car feels smooth on the road.
After dealing with Frank Ford for many years, I had grown accustomed to quality professional business at their dealership. However the back end is equally impressive. The entire team of service professionals deliver quality and professional results keeping our Charger RT Max running like the day we brought it home. Thanks so much guys for taking care of us so well.
Sold me a new Jeep and fix my old Jeep for employe
by Jerry Bertschy from Brandenburg Kentucky
October 1, 2018
My wife needed a new car and we went there on the 4th of July they sold us a brand new compass and fix my old Liberty for employee pricing plus they fed us burgers I told him what I wanted for a payment and they came in under
wow, Wow, WOW!!!! 5+ Stars for Jason Paynter, Justin Herald and Sternberg Automotive Group. They are so cordial and respectful to the nth degree. I am so impressed with their work ethics and integrity. Justin and Jason displayed the willingness and ability to go ABOVE the competition. Sternberg Automotive Group is the same way. They don't hold back to deliver complete customer satisfaction. I have been in sales a good part of my life and would be majestically happy to be compared to this business and the people who work there. Thank you, Mr. Paynter and Mr. Herald. You guys, along with the rest of Sternberg Automotive Group have gained a "YUGE" client and friend. I am spreading the word about you guys. I also met their Service Manager, Chuck Bratcher and expect great things from him too. I trust service will be as wonderful as the sales experience. I can't say enough about the folks at Sternberg Automotive Group. I think in the couple hours I was there shopping everyone who works there said hello and asked if they could help me. You are treated like someone special at Sternberg Automotive Group, for sure. A shout out to Jackie Paras also for recommending you and being with me while buying 2 cars in one day. I am blessed.
I had the misfortune of experiencing car problems while out of town for work. I took my Chrysler Town & Country van to this dealership after finding a Technical Service Bulletin online for the problem I was having (engine misfire). They were extremely busy when I got there, but the Service Advisor Specialist, Taylor Alford, seemed genuinely interested in my plight. I had to leave the vehicle overnight and get a rental car to get back to Cleveland. Taylor made sure my van was looked at the following day and got back to me promptly with what it would take to get running correctly again. I was fully expecting the worse based on what I read in the TSB, but Taylor gave me great news and the repair was relatively inexpensive. It's nice to know that there are still honest people out there! I'm very happy with the service I received at this dealership and would recommend them to all in the Louisville area!
John and Ryan were super helpful in setting me up with an amazing car, and throughly explaining the process and payments that came with it. Truly satisfying experience and I give a thumbs up to both of those gentlemen.
I walked into Jeff Wyler weary after a poor experience at another local Honda dealership and was pleasantly surprised at the laid back atmosphere! I walked in looking for a nice used car and left with a brand new car! David was great to work with and respected my budget all while taking the time to compare numbers on multiple cars. David stayed late and took the time to show me all the features of the car and answer any questions. I’ve been a Nissan driver for the last 13 years and am excited to return back to the Honda world! Thanks again for an easy going experience and I look forward to doing business again!
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