Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Anthony from the sales staff was friendly and courteous, making the deals was easy both on price and to complete the paperwork. They also provided quick responses to fix any issue I had after delivery.
Even though the heading on this post is "Almost" I would like to recommend this dealership with full and high regards. The staff that is in place here starting with Jae Chong, and Brian Farrell and finally Lisa Sweet are exemplary! I did not buy a vehicle from them, but not for any reason focusing on the Dealership, the staff, or the vehicle I went in looking to purchase. These folks treat you with the utmost respect, and have the customer in mind yet at the same time trying their very best to find a compromise to fit the needs of the consumer. I would highly recommend any potential buyer to be sure to look at Chambers Motor Cars of Natick at the first stop in the process. They have high quality, low mileage vehicles at reasonable prices. In my next purchase I will doing just that, checking in with them first ! You should Too! Thanks to all for a painless experience!
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
I was hesitant in purchasing a new car, worried I would not receive any value for a trade in on my current car (rejected inspection and quite frankly a mess) which i still owed $$ on. Derek and Eric made it possible, there are honest and look out for your best interest. I am extremely happy, satisfied and feel so safe in my new 4wd SUV. I would encourage anyone needing a vehicle to come here ! 🚘😊?
I purchased a 2008 honda crv67,000 miles. I thought maybe I had no chance to get into this Honda because of bad credit. But they assured me if this is the car I want they would make it happen and sure enough it did. The next day I was in my car and very happy. They were understanding, caring, helpful. They made sure the car was in mint condition when they gave it to us. It is running beautiful. I am so glad I went there. I would buy another car there in a heartbeat. They were absolutely wonderful. Thank you car max for making are dreams come true.
Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
This is my second vehicle purchased from Imperial Chevy and given the professional, courteous and exceptionally accommodating salesman, Jazz Kelley. He was kind, easy to work with, very knowledgeable and helpful who clearly knows his business, I will most certainly be back again for my next truck. I have all my vehicles maintained here and look forward to continuing that service with my new Yukon.
I have too say, being a little skeptical of buying a used car from a dealer I was quite surprised when I stopped by Mastria Subaru. The salesman Ron C. couldn't of been any better. He is a true professional. He was easy to talk to and discuss the car I was interested in and walked me through the whole process. He as well as Chris D. the Sales manager gave me a very good price on the car I purchased. I when the time comes to purchase another car will be going to them again. Dan C
George was my service advisor and he was fantastic. Professional and helpful. I am very satisfied with the service I received, a really good experience under the circumstances.
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