I went here in November 2017 shopping for a new v8 challenger and came from vallejo. I went in telling them I only want v8 and I got these prices already so I wont go higher and came farther for same thing. So I told them I can get a 2018 v8 33k and a 2018 v6 24k or 27k. I ended up leasing the car 3yrs a 2017 v6 nothing in it I had to fix it up with tints pipes music . i mean not even updated navi but they still trying to charge me 37k . even if i keep it im not paying that when I clearly said up front what was what and still have the proof. So I will be talking with someone to show how they try to get over on people or how they get over. I mean this car is bunk except the color that is the only attraction..
Cars. Com helped me narrow down what make and model I was looking for. And who had it. Then I called the dealership, right away I talked to Eric he was enthused to find the car I looked up online to see if they still had it on the lot. I called Tuesday and told him I would make it in before work. He said not a problem I'll be here waiting for you gave me great directions to get there even gave me his personal number! I unfortunately didn't make it in that day so we rescheduled till Friday around five pm. Well I have three kids and always on the go so I called him and said I would be running late, he said not a problem I'll be here till 7pm. Well of course my husband and I ran into traffic we were coming from San Jose. He called and said you guys still coming? I said yes running late traffic is bad. Well we got there just around seven. He met us upfront and was nice very personable. Enthused about showing us our options. We test drove two cars. And weighed out our option. Filled some paper out. He came bk we told him what we had on the table what payments we wanted monthly. Term. Then he came bk and said you got it. And mind you our credits weren't a great! But anyways he met our needs! Then we met with the money man(finance) he was friendly as well. Was personable talked to is like people instead of dollar signs! Filled out some papers and then it was a wrap! Eric came back and gave us our new car with a tank of gas! So we got there at 7pm left there around 9ish. Not too shabby! And I was expecting all day, nope not at this dealership! All of Erics colleagues came by and said Congrats, enjoy your Car I thought that was nice! So all and all I plan on coming here next time I need a car! Great customer service. Great selection! Definitely would recommend this dealership and talk to Eric!!! Five stars all the way! I work retail so I know all about customer service!
My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
I bought a car about 3 days ago and have been meaning to do a review, so it’s a bit delayed but I wouldn’t miss this opportunity to talk about how wonderful my experience at Southbay Honda was. We all know the car buying process can be very stressful, however My experience was the complete opposite. I had the pleasure of working with Dakila, Kenny, and Jordan. The moment I walked in Dakila greeted myself and family with the warmest smile and told us we’d be taken care of. Kenny was Great he kept myself and my family accommodated with refreshments, all while constantly checking on us and even provided us with refreshments. Kenny And Dakila worked hard to get me the best deal they could. Last but not least there was Jordan, he was very patient and funny. I love my 2018 Honda that i purchased and I could go on and on about how amazing the staff here are!!! Thank you Southbay Honda for making my experience one to remember!!
I came here and bought a 2013 Chrysler 300 about a week ago and love the car. It's a great car and very much just a luxury car. The sales person I had was Beverly and she was also great. Only bad thing was how long it took to buy the car. But so far I really like it.
very good service and help with financing to get o
by Hugo from San Francisco ca
August 26, 2018
the staff was very nice with me I left very happy with the car dealer that I was waiting for and the payments were adapted to my possibilities I personally recommend this dealer and ask for it is very kind your deal
Great customer service, over all wonderful experience! Tyler and Reza were extremely helpful and patient. Would most definitely buy a car from here again.
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