I found a vehicle on their website (late at night, 4 am) that met all the needs of my family so I sent an email inquiring about the vehicle. Chris Wright returned my email within a hour of the dealership opening for the day. He was very communicative and a pleasure to work with. He worked diligently and was able to get me a good deal on my vehicle.
It took a couple of visits, but due to the persistence of David Pearson, I came out a happy customer. Though at one point we both wanted to throw in the towel. He Was Amazing!! Did a great job and never gave up on trying to help me. He, in my opinion is a great asset to your business.
Have been shopping around for a few months, called Bayway and explained what I was looking for and my price range, Jose Rico texted me the next day with what Bayway could offer, I called to verify and went in that evening, Bayway actually did better than the text, we purchased the truck, upon delivery the next day(Friday) we noticed a small scratch, the sales manager Omar came out to look at the scratch and said it would be repaired on Monday when we drop the truck off to have the running boards installed, we dropped the truck off Monday evening, were given a dealer car until Tuesday when we picked the truck up. Scratch was repaired, running boards installed, and the truck was completely detailed again for the inconvenience. Amazing deal and customer service, will definitely buy from Bayway Pasadena again. thank you Jose and Omar.
The sales person was very polite explained everything that needeed to be explained, walk in took care of me in about an 1 hour in half everything was complete in my new jeep, it was everything i expected
As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.
Dealt with Charles Jackson on buying a Cadillac Escalade everything went well and my wife is happy didn't learn everything about the vehicle it was to late by the time we left but they did offer us to go back another time for them to show us
Awesome car buying experience with no run around ! Very straight forward easy experience. They do not pressure you or give you the run around at all. The customer service is beyond FANTASTIC! My salesman Mike was truly helpful & prompt on the the whole deal. Will definitely be referring family and friends & continue buying from CarMax (especially this particular location) !
I'm really glad I chose Texan dealership to purchase my new truck the customer service was above and beyond and it was a pretty quick process I did not feel pressured to buy something that I did not want the only downside is my new truck comes with two key fobs and the second one has been misplaced at the dealership and I'm still waiting to hear back as to whether they're going to mail it or I have to pick it up
Didnt like the fact that because you buy a car cash they cant provide you not even 1 day warranty like what if you didnt notice something minimal they should give you at least a week i mean not necessarily on the body of the car but at least any mechanical things you may have not noticed like a horn not working. -_-
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