Staff was very helpful, made all my requests happen.
by kimkimmike from DealerRater.com
December 4, 2018
Traded soon to be 5 year old truck for new truck. Juan was on top of his game. Got my payment where I needed it to be. My sales tax was close to 300.00 more than I expected but Steven Williams in finance helped me get longer to pay it. Overall a very good experience!
Had bought a 2017 Chevy Camaro Convertible back in May, 2018 and had a terrible experience. Needed service on the convertible top and Scott Williams went over and above to make sure it got fixed. He changed my outlook on this dealership for the better. Can't say enough thanks!
When I first purchased my car, the process was smooth and fast. Cindy in the finance office is just awesome. When they contacted my previous lienholder to get a payoff, they got the wrong amount(on both cars I purchased.) which resulted to a balance owed to the previous lienholder. I went back and forth with Fletcher(them always telling me it would be taken care of) for THREE months! This resulted in three late payments on my credit report! FINALLY after driving the hour back down there because I was tired of my calls not being returned, LaToya in the title office fixed all my issues in one time.. Mind you, three months later. The salesman, Rob, was really good and so was Cindy in the finance office. I think
I purchased a pre-owned Hyundai Elantra from Frank Fletcher Dodge Chrysler Jeep RAM at the Sherwood location, and I absolutely love my vehicle. My experience with them from start to finish was outstanding. Every effort by the sales staff to find me a vehicle that fit my needs and that was in the price I could afford was made, and in a timely and very efficient way. The salesman spent considerable time answering my questions, and making certain I understood every aspect of the vehicle before I ever made the decision to purchase. The process was easy and their office staff were extremely professional, courteous, and genuinely eager to make my experience pleasant. I appreciate that. Buying a car is a big deal, and they made it a very good one. I highly recommend the Sherwood location, and any of the Fletcher locations to any person interested in purchasing a new or pre-owned vehicle. Class A folks, Class A business - 100%.
I purchased my last two cars from Frank Fletcher Dodge and will most definitely purchase my next vehicle there. My salesman and finance manager were extremely helpful and professional and made my car buying experience easy and pleasant. I highly recommend them!!
I had a great buying experience at Fletcher Dodge buying a new 2015 Charger was exciting . Its a beautiful car. Thank you to Derrick who was my very friendly and energetic salesman. The facility is a great place to do business. Derrick also helped me reduce my previous interest rate on my original vehicle and helped me explore all my options. Thanks so much again, and i look forward to visiting for my oil changes and maintanance in the future.
The purchase process was handled in a very professional manner start to finish. It was so easy, it was almost scary. The sales person was straight-forward and friendly. No haggling over the price, it was quoted before-hand, and remained as quoted. No hidden fees, or charges were added on. The finance process was quick, smooth, and efficient, done right there at the dealership. The facilities were very modern, eye catching, and super clean.
I got a great deal on my new Dodge! The sales person explained all of the rebates, worked with me on my trade and helped me get in the car I wanted without all the hassle. I recommend Fletcher Dodge in Sherwood to anyone!!!
I didn't end up buying the car because of my budget, but working with Cowboy was definitely a pleasant experience. Seems to be a very trustworthy guy. I'm 600 miles away and he gave me the information like he was buying the car, basically everything I need to know, didnt held back knowing that I'm investing my time picking it up. He also gave me a quote for delivery since he has friend. He called his friend on the spot and got him surprised too!
I had a few different issues coming into the service department. My advisors assured me that he could get everything I needed fixed in a timely manner. I had mentioned a few things and he immediately knew of the updates my vehicle needed to function properly
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