I inquired on a vehicle and received a very prompt response through both phone and e-mail. Unfortunately, the vehicle that I was interested in had been sold earlier that day. They apologized for the inconvenience and even gave me a time frame for the ads to be removed.
I received a follow-up a day or so later to see if there was anything else they could assist with. I have my heart set on a very particular vehicle, so I declined, but the extra effort was appreciated - even more so because they have not continued to reach out after making it clear that I'm out of state and not looking for anything except that particular vehicle make / model and options.
My wife and i decided to just ???drop in??? and look around. We were greeted by Jeff Hill and immediately felt as ease. I served 25 years in the Marine Corps and have had my fair share of ???salesmen???. Jeff Hill was cut from a different cloth. His friendliness and no pressure sales had us convinced that this place is the place to buy. We came back later that night and approached by Roy Perez (who was also phenomenal). Decided to come back the next day, Jeff Hill wasn???t available but Rich Wood took amazing care us for the remainder of our purchase. I introduced myself to the GM Tony LaPuma and it was clear that he???s obviously running a tight ship. I would HIGHLY recommend anyone and everyone to shop here. Prices are beyond exceptional along with the no pressure environment. Thank You Automax Ocala for a memorable purchase
Tammy was our salesperson. She was friendly, knowledgeable and attentive throughout the whole process . She made sure we had a full tank of gas in our new vehicle too. Ryan was helpful and friendly for the finance process. Overall it was a good experience.
Service Dept personnel are friendly and very knowledgeable, answered all our stupid questions without making us feel
Like idiots. Would definitely use this dealership again. We were in and out in no time.
Had a great experience at Napleton with help from Claudia A. I’m currently narrowing my choice down between two cars and I will be back to purchase one of the two. Napleton Clermont is the place to go and Claudia A is definitely is the person to talk to for exactly what you want
Outstanding service from Dana at the service counter,very receptive to me as a customer,great smile and full of energy.She is a asset to your dealership. Ed was the tech that serviced my infotainment system.He also treated me like I was important to him and spent endless times to get it working. he to is a asset to your dealership. At every turn he and Dana kept me updated on the progress. After there hard work and dedication to customers ,The work was over,the car was fixed,and another customer is satisfied!!!! Thank you John&Toni Collier, American by birth,a customer by choice.
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