I spoke with Jeff from my home 2.5 hours away about a car on their lot. I don't normally buy cars so far away but was impressed with the cars.com customer ratings for Village Car Store, and they had a specialty car I was interested in. Jeff was friendly and professional. He explained how that car was acquired and how they buy cars in general, so I decided to dedicate a day to checking it out.
As I inspected the car, I detected a coolant leak, along with another potential problem. I intended to walk away, but Jeff very professionally investigated with me the concerns I raised. They made a lift available to check out the problem on the spot. We both researched likely costs for the repair. Since I could not take another day off to return for the car later, they reduced the price of the car by the cost of the estimates for the repair and I drove it home that day.
Based on my experience, I would recommend Jeff and Village Car Store to other customers.
JTL service was the best ! So happy with my use toyota tandra . JTL can sell me a car anytime ! JTL made me feel special and that they wanted to fit me in a car that was suitable for me and not just getting rid of a car off the lot. AJ and Eric you guys are the best!
I know most people don't care about a dealers reviews its always about the price but as for me being a former Sales Mgr at a dealership for 10 yrs i know that reviews do matter it says a lot about whether a dealer cares about its customers or not thats why i traveled almost 2 hrs to Direct Auto team in Canton and driving by many many other dealers along the way. After arriving i was allowed to take the car for a test drive alone which gave me a chance to really get a feel for the car i even pulled over and spent about 20 minutes just looking things over and trying every button and lever to make sure they all worked.After getting back to the dealership i sat with Nick in sales and met Dimitry the Mgr who came over to introduce himself. All can say is the buying experience was great everyone was very friendly and i felt absolutely no pressure what so ever. I left there that day with a great deal and went home with the car i wanted.I would HIGHLY recommend this dealership to anyone! And i hope this review does matter!!!!!
We were very satisfied with the deal we got on our van. But more importantly to us is what they went through for us. After our purchase the dealership sent us our paperwork and it was accidentally destroyed at our house. It is unbelievable what they went through to help us replace what was needed. We couldn’t be more thankful for their kindness, willingness to help especially by sacrificing THEIR time for OUR circumstances, and regular communication with us throughout this process. They went the extra mile with no benefit to them. This says so much about them as a business. We HIGHLY recommend Frank as a salesman.
This is the fourth vehicle I've leased and the best experience I've had. Kendahl was great to work with! He really knows his stuff and doesn't try to give you the runaround. He stayed in contact with me throughout the whole process and had everything ready to go quickly. I would highly recommend working with Kendahl!
I was not looking to buy a car.I was interested in one they have.Endup buying this incredible 2003 CL600.Entire experience,service,communication and getting this deal done was super smooth and very pleasant.They treat me like a family and explain everything very clear.Car is incredible awesome with soo much power and potential for more power!
Thank You guys!!!She is a keeper!!!
Excellent customer service! I called for service because my car had 'change oil soon warning'. They were able to service my vehicle the same day and brought it back to my workplace, all with no charge since I purchased it there a year ago.
I flew in from out of state to look at a truck. The dealership picked me up at the airport. They were very polite and helpful. I hadn't made up my mind to buy it not but after seeing the truck and talking with Beto, the salesman, I bought the truck and drove it 1500 miles home without a hitch. It was an easy purchase and I appreciated the staffs willingness to help.
Friendly service providers were ready for my vehicle, started on it right away and kept me informed on their progress. They even found the air filter was very dirty and checked with me prior to replacing it.
Got help from Alex. He was friendly helpful and answering all my questions. I ended up buying an infinity SUV. I’ll be recommending this dealer to family and friends and For sure I’ll be going back to buy more cars.
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