Great people at this dealership. Just wished they took car of their cars more. Bought a 2007 Jeep Liberty and in 4 days my powersteering went out. Now within a month now i have something going on in my reer. Constant sqeaking and Scrapping sounds. These cars sit for a long time and dont get moved very often. So they just catch rust.
Best overall car I have ever owned
by Ernie from Holyoke, MA
March 17, 2014
I purchased my LXI with 85,000 miles on it nearly 11 years ago. It now has over 200,000 and runs beautifully.
Repairs have been very minor. There is no reason to trade. I would take it anywhere.
My experience with purchasing a used vehicle was the best. They were very cordial, friendly and professional. I would recommend this dealership to everyone. They have a great inventory of vehicles to choice from.
by Ace Pilot from Albuquerque, NM
December 25, 2010
I bought a new 2000 Lxi after owning Hondas for 23 years. I took the plunge after renting a Dodge Stratus, knowing it had a Mitsubishi engine. The car has been good, comfy & dependable transportation until this winter (2010). The thing stopped running at a busy intersection. A local shop replaced the computer & the distributor assembly, which houses the coil. It's back in black, but there are some nit-picky things I don't like: 1) visor clips break every couple of years at nearly $15 each, 2) the 6-CD changer went out after 5 yrs & is quite expensive to replace, 3) all the rubber grease boots on the struts wore out just out of warranty, 4) replacing the back 3 spark plugs costs a couple of $hundred in addition to the $20 for the plugs, 5) the trunk seal fell apart after dragging several heavy things across it. I now have > 132,000 miles on it.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
ok car, could do better
by yaba from sacramento CA
September 9, 2010
if they make the interior styling a bit better, and make a newer model, I would probably buy it. But otherwise I think it is a pretty good car.
the vehicle and what was advertised weren't the sa
by Jane doe from st.Louis mo
May 10, 2017
The people were nice and willing to help the inside of the cars are definitely not clean or detailed prior to purchase
take it from the guy who has owned 4 of these cars
by Mike Moyer from Perkasie, PA
January 23, 2017
ive had 4 of these cars, and everytime I sell one I end up making money on it. they do run forever if you maintain them well, they have lots of space inside for a midsize car. I can put 3 baby seats in the back seat (not many mid size cars can do that) the best part of the car is the Mitsubishi engine - do not get the Chrysler engine in this car.
A very timeless car to me. I have had people ask me if its a 2004. I only have 55k miles on mine so Haven't ran into to many issues. Smooth drive, relaxing and sleek. Blue book doesn't give this car enough credit. It is worth more then it rates.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
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