It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
by Michael from Miami
January 6, 2019
The Pacifica Minivan is pretty and you have to love the stow-away seats. But the electronics are troublesome and the dealer don't know how to fix it.
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
So far so good!
by Angie from De Pere, WI
January 14, 2019
We just purchased a used 2017 Pacifica 2 days ago. So far it is going good. The only thing missing is USB ports in the 2nd and 3rd row seats. Other than that we love the Van!
I had the best car buying experience. They made the whole car buying experience easy and professional. I would definitely recommend buying a car from these guys. I'm in love with my new car, which I bought a 2018 Mitsubishi Mirage.
I own a 2017 pacifica
by TiredUtahMom from Ogden Ut
December 22, 2018
I LOVE the look of it. I wish it has more storage spots if you have to stow the seats there is no where else. The main reason for this review is to hope some one at Chrysler sees this and fixes one big thing. I got stuck today, it would have been so much easier to use the winch on the jeep that came to my rescue but there is NO WHERE to attach a tow rope or cable.
Great bunch of people and good service for last ten years. will be going back for service on new jeep as long as I live in area. great service for last ten years,
Avoid like the plague
by txnadia from Atwater, Ca
December 11, 2018
The Pacifica looks nice. That's it. Extremely problematic from the get go. In and out of the shop every 2 months or so for different issues. Got rid of it after 18 months even though I took a huge loss.
I was travelling thru Stockton to Iowa...still 2 hours to go to get to my destination. I needed immediate care of my Toyota & was fortunate to get to this dealership. The receptionist was thorough in getting my information. The service department was outstanding in fixing my problem. I was extremely pleased with the care that I received in what could have been a stressful situation. Kudos to whoever trained these employees in providing customer service!!
Went in for regular servicing for our 2014 Durango and left with a new Durango. Bill was our salesperson and was outstanding! No pressure, no b.s., VERY responsive & knowledgeable. Great to work with!
This was my 5 th mini van, Dodge / Chrysler, Love
by Dot S from Pittsfield, Ma.
December 22, 2018
I Love It. A lot of inside room , drives great . Loved my Dodge Caravan , had 4 of them but just wanted to try the Chrysler Pacifica van and so glad I did, it’s great.
Just don’t like small cars that are low to the ground and not a lot of room to move around.
I have 2 growning kids who need a lot of room and comfort.
Love he heated seats. And the backup camera.
The third row seats fold flat so you have slots of room for moving large items.
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
Cody and the tech team worked until they found the source of the strange whistling problem....and everything they did was covered under warranty from a previous service that was done there before I bought the car from a family member. They even had multiple technicians AND the department manager ride with me to listen to the sound, to make sure they knew what they were listening for and finally get it corrected. And they assured me that if I heard it come back when the weather warmed up again, I just needed to bring it back and they’d put me in a loaner car again. It was like finding a needle in haystack, but they never complained or argued about me “hearing things.” Great place, great people! I always feel like a person, not a number. :)
Great car with great features
by Nate the Gator from Deltona, FL
January 14, 2019
Love the bells and whistles of our 2017 Pacifica. Love the space and comfort. The room and also the styling makes this car worth the price.
Way better experience than the last few vehicles that I bought from other new car stores. They actually sold the truck for what they had advertised! Nothing added on at the end of the deal, no pressure on the purchase of the truck, and a fair price for my trade first time around. Very happy with this place, I will be buying my next vehicle from them!
I was happy to be in and out fairly quickly. Albert the sales man was very friendly and do everything for me to meet my needs. He listened to what I was anted and did not try to up sale me which is very annoying to me
Has some transmission problems
by Seamha from Roanoke, VA
January 9, 2019
Love the looks of my van. Hate that this van has a hard shift problem. Been back to dealer several times, Chrysler states this is a normal condition. Nothing normal about driving down the road and almost getting into an accident due to car losing power then jerking into gear. Van is back at dealer hopefully for a fix this time.
I worked with Sherm, who was so down to earth and honest. He took the time to get to know me, and treated me like family. He asked questions to determine exactly what the right vehicle was going to be for me, and stayed within my price range. What I love about him is that he isn???t a shmoozy salesman, trying to pressure you into anything. He just listened and did the research to find my dream car. He was available by his cell phone at all hours to answer any questions I had, and never once made me feel stupid. This is the kind of dealer you want to work with when buying a car. I wasn???t expecting to walk out of there with a brand new Jeep Cherockee!
Most comfortable and reliable car ever owned
by ThedaD ceramics painter from Beaumont, TX
December 19, 2018
It has plenty of room for anything I might have to use for hauling my ceramics and for the people who ride with me. We are not crowded at all.
It was helpful to us when Matt Wuchte did the math which showed us our overall savings by leasing rather than purchasing the vehicle we had selected.
Most options of any car I have owned. Really lik
by Al Hamilton from Hamilton ohio
December 19, 2018
Really like car! Very comfortable and easy to load luggage when traveling. Easy for mobility challenged people to get in and out. Children love screens on back of front seats.
Handles well on hilly and curvy roads. My salesman really helped me get a vehicle that works well for me.
Phil was wonderful. This my fourth car that I bought from Berlin City. Which says it all. I will always keep coming back. They are the best.
In love with this car.
by BusyMom from Hicksville,Ohio
December 13, 2018
This car has met our family's needs. It is comfortable with lots of leg room. It is versatile with the extra 8th seat in the middle bench. The only complaint is the storage in the center council to secure things from moving.
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