Look no further when trying to decide where to buy a car. Felt very comfortable when walking the lot and inside. Felt no pressure from any salesmen and they were very considerate with your wants and needs. I highly recommend working with Devan. He was very helpful, knowledgeable, understanding and easy to talk to. Definitely will be a returning customer.
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
I purchase a new vehicle every 12-18 months. I have dealt with every dealer in Utah County and the majority in Salt Lake County. Most of these dealings did not end in a sale due to poor customer service, knowledge etc.
I’m a self-admitted demanding customer, which naturally would preclude several dealerships.
I have purchased 2 vehicles from Doug Smith Jeep, American Fork, in the past 4 months. One new vehicle had issues I wouldn’t tolerate and the dealer worked with me and gave me a fair deal on a second vehicle, which was the same model etc. This would total 3 vehicles in 4 months.
Chris Smith and Gabe Smith are the most friendly and professional car sales folks I have ever dealt with. They understand the customers needs and wants and work tirelessly to make things happen.
They truly work for the customer. They are not pushy, overbearing or otherwise unpleasant.
The buying experience with them and their dealership is absolutely second to none.
I will never purchase a vehicle from any other dealer as long as they work at Doug Smith.
Doug Smith Kia--Best New Car Buying Experience I've Ever Had
by ted So. Jordan from DealerRater.com
September 9, 2018
The folks at Doug Smith Kia are awesome to work with. No pressure at all. They work with you and give you their best offer without all the hassle. Just bought a new 2018 Stinger G2. Dave Smith, Jeff Hartley and Darin Elggren were amazing to work with. Darin is an incredible salesman & Dave & Jeff gave me a great deal. What an awesome car from an incredible dealership. They treat you exactly like you are a member of their family.
Brad helped me get out of my current lease and into a brand new vehicle with a new lease. He is the BEST! Love my new Jeep! Everyone was awesome to work with from finance, to sales to service. :)
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
Brad was awesome to work with! Very detail oriented, moved quickly and was thorough and his follow through was on point. Not to mention he is a blast to work with which makes the stress of buying a new car so much more fun! I would highly recommend Brad Malmgren!
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.
Classy looking vehicle with comfort
by Bobalu from Va
January 12, 2019
Classy looking vehicle that had a lot of luxuries for family needs. Spacious and roomy for all the needs of a family. Great on gas for it's class
Great contact and helpful helping me locate a jeep commander
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
No pressure. Went in and told the salesman Ben Curtis that I was not buying today. I just wanted prices on a lease so that I could look around and get the best deal. He didn't hesitate or pressure me into leasing from him. I left with a price in just a few minutes. and went to anther dealer to ask the same thing. They refused to give me a price unless I promised I would lease from them if they beat the first price. Salesman at other dealership (Mark) actually got mad and belligerent with me and my father. Mark eventually called me back and left a message offering me a deal. I went back to Ben and told him about the experience and price and that if he could beat the price by any amount I would buy from him. They not only beat the price by a good amount they also gave me a lot more miles on the lease. Thanks guys, love the truck!
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
Aaron Foster sold me a 2017 Dodge Charger Daytona 340, he was well informed on details of the car, and remembered all of our previous conversation details. No pressure on the sale, or to buy extras. All around good dealership staff and sales manager. Aaron is the one to see.
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
Whitney Beaslin made buying a New Colorado an easy choice. She was friendly, knowledgeable and made us very comfortable. We couldn't be happier. The entire staff at Doug Smith Chevrolet of Spanish Fork was personable, up front, no pressure and stood by everything quoted. Not calling or visiting them when car shopping is only doing yourself a disservice. We are very satisfied. Thanks Whitney, Shane & Kevin.
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
I purchased a new Jeep and it was the smoothest experience I have ever had at a dealership. Troy was helpful and patient. I didn't feel rushed or pressured to make a decision. He answered all of my questions and was very attentive. He knew how to use all of the many features and taught me how to set everything up before I left. The process from the test drive to financing to delivery was handled professionally without any delay. I would highly recommend purchasing a vehicle from here. They have a new customer for life.
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
When my husband and I went to Doug Smith in Spanish Fork, we were greeted by Daniel Jimenez, but only after we had the chance to look around the lot for a few minutes. When we talked, Daniel had comprehensive answers to all our questions, leaving us confident in the Colorado truck we ultimately purchased. Daniel was fun to work with and he was never pushy. Our overall experience with him, as well as the clean and friendly atmosphere of the business, is what ultimately led to our purchase there. But just when I thought we were finished, Daniel climbed into the Colorado with us and provided instructions for every item the truck had to offer. We were left with no questions at all. Thanks Daniel for making our vehicle purchase awesome!
Brandon was GREAT. He contacted me and explained what needed to be done. He contacted me as soon as my repair was done so I could get my car back as soon as possible.
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Have been buying from Keith Holladay 20+yrs at the A.F dealership! Always friendly knows what we like, not pushy-just a comfortable, pleasant atmosphere. Keith knows the cars, options available makes it so much better when the dealer knows what he is talking about-no BS!!
We went to buy a car on a last minute decision. Andy was so nice and very helpful. Our schedule changed a little and we had to go right then. He had everything ready for us and ready to go. He was very helpful and professional! He even stayed after hours to help us finish up and make sure we were good to go before he left. Go see him, you will not regret it
Tyson Trevort did a wonderful job accommodating us with our out of state purchase. He sent us extra photos of the truck we purchased per our request. Communicated with us when the dealer was closed to facilitate our arrival in UT 2 days latter to close the purchase. Easy financing process! Call Tyson, for friendly and unpressured transaction!
Brad was Straight forward. No False promises or Lies. Look at what he could do with my credit, showed me my options and with the help of the Sales Managers and Gus in finance Made It Happen. Very Professional
I loved working with Pedram in the search for a new car. I initially went in looking to buy a used car, but Pedram worked with me and got me an amazing deal on a brand new jeep! I love it and could not be happier. The team was awesome to work with and did everything they could to make sure I got the car I wanted/needed. I wouldn't ever go to another dealership after this wonderful experience.
I was expectent to leave my car, but they indicate
by Joseph C Nieman from Bountiful
June 4, 2018
I expectant to leave my car for service, but your tech indicated that if I waited 45 minuets, they would have all done. I was estactic!!!!!!!!
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