I bought a used car from Paul Draper at Sam Leman in Morton IL. What a seemless process. He was knowledgeable and so friendly. No pressure at all. The finance guy was great too !! I highly recommend going there to buy a car and ask for Paul!!
Classy looking vehicle with comfort
by Bobalu from Va
January 12, 2019
Classy looking vehicle that had a lot of luxuries for family needs. Spacious and roomy for all the needs of a family. Great on gas for it's class
Ran into problems with my purchase. Became unhappy with vehicle. Worked with Keith my salesman and Benji Lehman on getting me into a vehicle I was more comfortable with. Very satisfied with the outcome. Would recommend them in the future.
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
RJ made the car buying process a breeze for us. He was patient, professional and bent over backwards in meeting our demands and was able to locate a new vehicle coming from the factory and delivered right to the dealership with no miles. RJ is the one to ask for and my salesman moving forward.
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
Jason Lyczak and his financial guru made some magic happen for me with a phenomenal price a 2016 Ram that I could not pass up. I have always been a bow tie guy, but when mine got totaled and my credit was totaled by a divorce and medical bills, these guys made it a blessing in disguise. These people will bust their butts to get financing and at the price you need it. None of this let’s play games garbage! I will be back! I would highly recommend anyone, regardless of your credit score! You guys are used car selling ninjas!
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
Found my car on CARFAX. Called the dealership and talked to Suzi. We negotiated a great price in 5 minutes. We made plans for me to make the 2 hour drive to see the car and seal the deal. Everything went smoothly and just as we discussed. Very happy with the buying experience and the car!
Heller Ford has the best prices hands down on used vehicles. Sales staff was courteous and friendly. The finance person Jake was not pushy and very helpful. Best car buying experience my wife and I have ever had. Will be going back in a couple years to update her vehicle. Will not even look anywhere else. Thank you Heller Ford!
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Bought our 3rd vehicle from roanoke motors. Keep coming back because of the great service and good deals i haven't received in the past from another Chrysler dealer in the area. Bob is great to deal with
Anthony “AJ” Jenkins sold me my new Jeep Cherokee. He was very mindful of what I was needing and the budget that I needed to stay within. He definitely went above and beyond. If you’re looking for a new car, I strongly recommend giving AJ a call!
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
We have bought two vehicles now with Scott Kuykendall, a new Pacifica and a used Wrangler and have enjoyed the no pressure sales. Scott goes above and beyond to accommodate and make the buying experience as painless as possible and was there to help answer any questions after we made the purchase.
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
Sam Leman should have been my first choice of dealerships to help us find a used Chrysler Pacifica. They were appropriately attentive, and truly cared and appreciated our business. Friendly and accommodating!
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
Paul Draper, was our sales person. He was very polite and informative. He knew his vehicles and explained my Pacifica to us extremely well. He also followed up with emails to help us more if needed anytime, to call or stop in and see him. He set up our phones on the computer in the car and they WORK, past vehicle we had trouble with that. A DIFFERENT SALES PERSON. I have called back to sales with questions for Paul Draper and John Phelps, both men called us back.
I am 73 years old and let me tell you, that times have changed since my first new 1964 Chevy Impala SS. I have been with Dealer since 1987. I have purchased several Mini Vans and one Conversion Van. We have had our ups and downs thru these yrs, but my Town and Country for the last 6 yrs has been the Best Vehicle I have ever owned. The staff at Sam Lemans has been the BEST ever over these six yrs. We lost our TC to a DEER, darn it anyway. We hope the Pacifica experience will be the same. Thanks You ALL.
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
Joe Ocon and Tom Bauer were great to work with. They both understood what I wanted and very pleasant to work with and deal with. All in all it was a great experience!
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
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