I had a flat in my Dodge Ram 1500 on the way to Missouri from NH. On a Saturday I tried a couple of places to either get it repaired or replaced, they were either closed, there would be a 3 hour wait(WalMart), or they didn???t have the tire in stock, (WalMart again). I decided to check local dealerships and found Woodys, so glad I did. Derby I and his staff were wonderful, forgoing above and beyond. Deryck even went to another location to make sure my new tire had white letttering. I am a Police Chief with 37 employees, and customer service is one of my greatest demands. I have a saying, ???hire for attitude, train for success???. I certainly saw that with Deryck and his crew. Thanks Deryck!!!
Classy looking vehicle with comfort
by Bobalu from Va
January 12, 2019
Classy looking vehicle that had a lot of luxuries for family needs. Spacious and roomy for all the needs of a family. Great on gas for it's class
Our rep (Scoop) did a great job in helping us choose options for our 2019 Dodge Ram 1500 Limited pickup. We got just what we were looking for and Scoop helped us by showing us all the rebates we could get. Great job and love the pickup!!!
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
After many hours searching for a regular cab, short box truck with minimal rust and mileage that was in my price range I found it at Woody's. Being 715 miles away made it a daunting task but Scoop and the Sarah's in F&I made it an easy, pleasant and rewarding experience! Scoop was very accommodating in getting it to a local mechanic (Jerry) who gave me a great deal on a very thorough inspection so I knew exactly what I was getting once it arrived. The paperwork was managed well by the dealership and the whole thing went off without a hitch and I was truly "wowed" by the experience! Thank you all!
by Alissa from Kannapolis, NC
January 7, 2019
Great van/crossover! Very stylish. Interior is very well made.. sleek , roomy. easy to drive comfortable to drive! Has good get up and go! Safety features are great!
This was my first car buying experience, Curtis was patient with me as I was making my decision and wasn't pressuring me to get a deal done. I had many questions and he was happy to answer. I'd recommend this dealership to anyone looking for a car, they have a wide selection and helpful staff.
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Polly and Neva were very gracious from the start. They didn't rush us, and made sure we had access to any vehicle we were interested in. Very good Folks in a World that only wants to advertise the negatives. Highly Recommended!
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
This is the second vehicle Scoop has assisted me with. He was patient in allowing me to test drive several that I had seen online. When none of those were quite what I was looking for her found one in my price range and brought it around for me to drive. It was perfect! It was a cash purchase and he even kept the paperwork part of things as quick and painless as possible. Other employees even tried to make things so pleasant as possible for my kids during the long process by giving them hot chocolate and showing them to the customer lounge where they could watch TV.
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
Scoop was fantastic to work with! He went above and beyond getting me all the proper paperwork to make my car buying experience easy!! Highly recommend Scott ???scoop??? Cooper!
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
Polly and Neva did a great job as always for me. Would recommend them highly. Very good overall car buying experience. Thanks to everyone involved
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
Curtis Smith helped me find the perfect truck and one that I could afford. Super nice folks, A lady even took the time to fix up some hot chocolate for my kid on a cold day. Will do business here again. Curtis was laid back, no pressure, and knowledgeable on vehicles in stock.
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
This was the most pleasant experience that I have ever had at a dealer. Polly, Neva and Randall came in and worked the deal very honestly and to the point. No extras were pushed, they were transparent with the info and very nice to be around. I would recommend to anyone looking for a new car.
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
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