I wanted to take a moment and say that I bought a car yesterday at Fullerton Jeep and once again was treated impeccably by Lou Rimblas. He was polite, knowledgeable and made me remember once again that Fullerton is the place to go for my car needs. Lou- thank you!
A little background….. never purchased a Dodge of any type… always been a Tundra proud owner.
Tundra was recently totaled by a driver who was more focused on eating than driving and rear ended it when he panicked and slammed the accelerator instead of the brakes (true story)
We went shopping right away as I needed to truck for the business.
Shopped at Ford, Toyota (I did mentioned I’m loyal to Tundra,not necessarily to all Toyota products though), GM and Chevy.
We stopped by John Johnson and fell in love with the ’18 power wagon.
Sent emails to each dealer regarding the model I saw in their respective lots.
I want to be clear… sent same body of message to each with only changing the line where I detail the make/model I wanted best pricing and please not to waste my time.
ONLY John Johnson provided an OTD price! (Out the Door) and it was lower than I expected.
Email with sales manager (Sandy Keiper) were escalated to her sales manager (Jeff Bash) without my request!
Drove to meet them as they were already in the ballpark of what I was willing to pay for this vehicle
NO ONE SITS IN A HIDDEN OFFICE! THIS IS A FIRST FOR ME after purchasing vehicles for over 38 years!!!
Right there I requested yet another obscene price drop and both the sales manager and the GM (Scott Meshulam) do not question my request, but immediately begin going over what and where they can pull the difference!!!
Please understand my background is in Comp Sci and Mathematics so I had already pulled the sheet on this particular truck with all the options and the price they had originally quoted was what I would get if I purchased it from the factory floor!!!! And yet they dug deeper!
The professionalism and just plan “X Factor” on how this group deals with you as a person just turned me into a MOPAR for LIFE provided I can purchase from these 3 people!
That pretty much says it all
Giancarlo and Sherrie Paolillo
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
Sandy and everyone, thank you for your assistance in my purchase. Everyone was very respectful, very rare these days. Bought a 1500 Ram. From start to finish, no hassles or headaches. Highly recommend this establishment.
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
Bryce and his team at John Johnson Dodge go above and beyond to provide family like accomodations, comfortable low pressure buying is the way to go! Thanks guys! Big shoutout to Nick Zavros for expediting this whole process and taking the hassle out of the purchasing experience Johns crew is the best around reason why I drive over an hour to get here
by MWU, MSgt, USAF, (Ret) from Sussex County, New Jersey
June 18, 2018
One may want to consider Johnson Automotive Group for your next vehicle. I have purchased one and leased another from Tom O'Hare. He takes his time to ask the right questions then put you in the vehicle that is right for you. There are no games with him. The process is easy, all incentives for your new vehicle of choice will be given, and you will be satisfied. I do not understand why this man has not been promoted? Mr. Johnson, promote Tom. You will not be disappointed. When you are in need of a new vehicle visit Tom O'Hare at Johnson Auto Group either online or in person. The experience will be worth your while.
They're doing renovations so four stars for now. Both sales and service treated me well. I would recommend them to anybody looking for a good used car. They saved me thousands
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
My Experience at Sands was the way it should be at every dealership! I'm that tough customer who contemplates and perseverates until I find exactly what I want. Looking for a used car, I am glad my final decision ended with a warm and welcoming dealership such as Sands. Joe Lyons was pleasant, professional and extremely helpful Between Joe, Matt and Chris my experience was flawless. They did everything right to make it work for me with in my budget! I will definitely be recommending Sands! Everyone there was great! On a side note thanks to Jimmy Mack for making me laugh!
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
I had a fantastic experience at CarSense Hatfield. Aaron Ziegler was extremely helpful during the entire process.
This was my first time purchasing a car and I was concerned about the amount of time I’d spend in the dealership purchasing a vehicle as well as someone trying to sell me additional things that I did not want.
I was able to test drive 2017 Hyundai Tucson solo and the car was amazing and exactly what I was looking for. With Aaron’s expert help and the assistance of the entire staff, I spent a little less than 2 hours finalizing everything.
I’ve had the car for almost two months and I have no regrets about my purchase. I highly recommend checking out CarSense Hatfield if you’re in the market for a new vehicle!
Went to several different other dealerships and all were painful long tedious with the EXCEPTION OF LANDSDALE Chrysler Dodge Jeep Ram. REGINA JACOBS was refreshing… informative, patient showed me several different options to meet our budget. She then worked her butt off in trying to get me the magic # that I required. Inventory at Lansdale Dodge Jeep Ram has Quality Stock far better than other dealerships. Do what we did… Venture out and see for yourself that you will not want to go to another dealership when you compare.
Bought a used Honda Accord. Ijaz was friendly, helpful, and knowledgeable. Helped with all of the paperwork and made the car buying process easy and streamlined. I would definitely recommend this dealership and salesman Ijaz in the future.
Came in to check out a used Fiat. Ended up buying that car AND a new Fiat and trading in my Infiniti. Geoff and Regina were helpful, frank and no pressure. No games, completely transparent and came away from the experience delighted with the purchase and felt like we'd been treated fairly. Walt in finance was super well organized with the paperwork and title transfer. And great follow up after the fact from the dealership. We'd wholeheartedly recommend.
Both my husband and I went in for new / used cars and left in a few short hours with very reasonable prices but the process went very smooth. Our sales man understood our wish list and we didn't waste a lot of time "exploring" too many irrelevant options!
Classy looking vehicle with comfort
by Bobalu from Va
January 12, 2019
Classy looking vehicle that had a lot of luxuries for family needs. Spacious and roomy for all the needs of a family. Great on gas for it's class
Had rear sensor problem #Warranty ran out there was a gray area about my bumper Talk to sales manger and he wanted me to be Satisfied he said they would fix everything true to there word they fixed it the fix was not cheap all the sensor bezels Had to be painted very pleased with way was handled
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
There was no pressure and they had the best inventory, and cars were immaculate for used cars, drove an hour and well worth it, our salesman Mark was great!
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Needed an oil change on short notice, they said no problem, bring it on by. I dropped the truck off a half hour before they opened, and there were service people there already. They took my keys and info inside and off I went. Called me an hour later to tell me it was finished. All for $35.
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
Took my Challenger Scatpack in for its third oil change on 9/19/18 and as usual Daniel my service advisor and Christian my technician treated me with respect and courtesy. The car was returned to me just as clean as it was when I arrived including under the hood. Customer for life!
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
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