I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
Met by a friendly and knowledgeable customer service representative. They completed the work in less time than quoted. Highly recommended service department! Extremely happy with this dealership.⭐️ ⭐️⭐️⭐️⭐️
Service department was excellent and found the staff to be excellent. Service staff recommended needed repairs and did not force me or sell me. I took their advice and made another appointment for later work.
Jenn was EXTREMELY helpful, knowledgeable and patient. I had a lot of questions, and she answered all quickly and efficiently. I had a complex situation with negative equity and she didn???t sell me something I couldn???t afford or qualify for. Upfront and honesty is so important in such a big purchase. I would highly recommend working with Jenn to anyone!
We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.
Our salesman was very accommodating and patient with us as we were searching for a used vehicle, Frank spent a good part of his day making sure we were happy. Kuddos to Miss Mendon diner, the food was great.
I worked with Russell to purchase my 2018 Chrysler 300S. He made the process incredibly smooth, comfortable and was extremely friendly and helpful. I would recommend him to anyone looking for a no-pressure and relaxed environment during the usually stressful process of buying a car. I got to drive my new car off the lot that night! Thank you Imperial for providing me the opportunity to purchase my dream car.
After going back and forth with the salesman, Chris Williams, about which vehicle we wanted and pricing, Chris went out of his way to obtained exactly what we wanted from another dealership and the pricing was perfect. I can honestly say I probably put Chris Williams through xxxx to find what I wanted and he came through with flying colors. I will be going back to Chris once my other lease expires to obtain another Jeep.
I went in with a mailer from Jeep. From the moment I arrived I was attended to. I received the best service from Richie, then from the finance person. They both were very kind and helpful. I walked in around 10:00 am and left with my new vehicle at 3:30 pm I fully recommend this dealership and Richie the salesman
We cannot say enough about Richard Miranda, Benamino Sciarcon and Vincent Asermely. We have purchased many vehicles at this dealership and these three men are incredible to work with. They have met our every expiations from helping us find the right vehicle to financing or leasing. I have recommended my people to them. We are so happy doing business with them. Jack C.
I can't say enough great things about working with this dealership when I bought my truck! Richard Miranda, Ben Scaircon and Vinny Asermely, were great in helping me find the truck I was looking for! I recommend anyone to make this your first and last stop when searching for your new vehicle!! My wife has purchased 2 Jeeps already from Elmwood, so we are very happy doing business with them!
This was by far the best car buying experience I have ever had. The staff was professional, knowledgeable and accommodating. I would highly recommend this dealership to anyone.
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