Awesome experience with Hayes Chrysler in Lawrenceville
by teal, elizabeth from DealerRater.com
November 24, 2018
Both the sales man (Paul Sangeudolce) and the finance person (Magdalena Babiarz) were very tentative & helped our mother who is 74 years old get herself a new car. They both spend time with her and explained everything instead of just getting her to buy a car then get her out the door. I would recommend this dealership to everyone!
Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
Had a great experience with the sales help, Jody and Ashley. The business manager made the experience feel effortless. Although I did most of the negotiating on line and I could have gotten more for my trade, I felt that the deal went as i planned.
ryank you Jonathan. Great sales experience. Also the sales manager was great to work with. Also working with Ruban was great as well. He explained the financing completely. Also he got me me a great rate.
Had a 10:30 AM apt for oil change and recall notice (software) was told they had a rental car available, asked why I needed a rental for oil change appt. was told customary. Was picked up and taken to enterprise only to be told I needed to pay a deposit for car and either buy rental insurance or use my own Insurance. Major turn off! Called 2 hrs after I dropped vehicle off to be told it could be tomorrow before it???s ready. Called 5 hours after I dropped it off and was told it was done. I returned to dealership only to find cashier didn???t have paperwork, service advisor said he put in basket. 20 mins later my paperwork was found and we left.
I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep???s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area.
I visited Gwinnett Chrysler recently with the intent of looking for a new car to purchase in the next couple years. I was assisted by Lamoris who was very knowledgeable and helpful in helping me to identify the next car I would like to buy. Very pleased with his professionalism. Thank you!
Riaz Ali was the technician that worked on my car. He was very knowledgeable about my car and he showed me other services that my car needed without no pressure to buy. I loved that he was honest and even offered coupons towards the extra services need. He definitely stands above excellence. I only want him to work on my car! This dealership has a real jewel and his name is Riaz Ali!! Thank you for the experience and the excellent customer service. I will definitely be back!!!!!
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Paul S. did an amazing job helping get the car I wanted. He made it easy and simple. I really cannot put it into words. Magdalena and Ernest were an also huge help in the process. I cannot thank you guys enough!
My sister had been looking for a car for a long time. The other dealerships did not take her seriously. We pulled up to ALM at the Mall of Ga. and was greeted immediately. She told them what see had seen on line. Ali & Tammy brought us snacks while we waited to see the car. The price on line was the true price. It was such a relief to have a honest salesman. Ali bought our dinner while she purchased her beautiful SRX. It was the least stressful experience I have ever had buying a auto. I would recommend Ali to anyone looking for a vehicle. I will be buying my next car from him.
I actually went in for an oil change when Jeff Matthews ended up helping me look into options for a larger vehicle that I had been wanting to get for some time. I had my heart set on an Acadia until Jeff showed me a Dodge Durango and I LOVED IT! He was so patient and helpful through the whole process and worked with the finance team to get me the terms I needed. Everyone at this dealership was very nice and friendly! Would highly recommend!
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