Safford really cared about what was important to us in our new car. They made the process easy and allowed us to walk away feeling that we were treated fairly and got a great deal. We definitely recommend Safford of Warrenton to anyone looking for a new car.
I have to say that I had no idea that a car dealership could be so professional, trustworthy and competent. From start to finish of purchasing a new/used car; Pascal in sales is the man; personable, detailed in follow up and dedicated to my satisfaction not his, Jc in the business office is calm, not pushy, honest and efficient. I even worked with Dave for Auto Armor and he was dedicated, accommodating and thorough. Brendan, the GM sees over them all and it is obvious that the "trickle effect" works. Besides, everyone there loves dogs so how can you go wrong with that?! Well worth the 30 min trip to Warrenton.
This was my third new car purchase at this dealership. Sam Mingle was a great salesman. Not pushy, and knew the product line. Knowledgeable to explain the differences in models and packages. Brendan appears to have always been there, and willing to work with the buyer. I also like the service department very much, and they are also super to deal with. Thanks Again.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
The sales man really was a very nice guy. He help explain the different features between models. We were looking at three different cars at three different lots. he was quick to show us the features we really should be looking for.
This place was absolutely fantastic. The salespeople there are really kind and very knowledgeable. The finance office really knows their stuff. I worked with Rich the sales guy and Flo in finance and they rock.
I discovered Lustine a few months ago when my Jeep needed service. Bryant Jones was assigned to help me and did a wonderful job. He went above and beyond with assistance on gathering information on my service warranty from another dealer, kept me apprised of the work on my vehicle, and was honest about the work that needed to get done. Bryan was professional and genuinely friendly. I also had the pleasure of working with Finance Manager Azmi Sabah. Azmi was honest and helpful in the sale of a new vehicle. I believe Lustine thrives as a successful business because of honest and down to earth employees like Bryant and Azmi.
Great service as always, came in to have service done, had a busy schedule and Floyd as well as the rest of the service department were stellar on providing great customer service. I was kept in the loop during the entire process and was not pressured to return the loaner immediately. 5 out of 5 stars for the support and service !
A big thank you to Floyd for the amazing customer service and prompt replies. Not forgetting the awesome service I received from the mechanic Eric afterwards. I was very happy with Floyd. He informed me of the entire service process and the issues that my car had. I’ve taken my vehicle to other dealerships for repair and often things are not explained and i always end with a bill for things that I didn’t even want or requested. I really appreciate that he took the time to explain everything to me.
I am very pleased with the outcome! Many thanks again.
I had to share what an absolute pleasure it was working with sales representative "RICH". After going to Nissan Dealership prior and having owned a Nissan Maxima for 5 years, I was nervous going into the Fair Oaks dealership but knew I wanted a change. Rich helped me find the exact Jeep Cherokee I had been looking for, took his time and really went above and beyond in getting the right price point and payments that were in my budget. I have never had such an incredible dealership experience. I wish everyone could work with someone like him. Thank you for turning my bad day into an amazing day and giving me an incredible overall experience. FIVE STARS. I could not be happier.
Having previously dealt with this team on several personal vehicle purchases, I returned to look into purchasing vehicles for business use. Once budget, vehicle color and option packages were established (which they made surprisingly easy) - this team went out of their way to locate and bring to their location several exactly matching vehicles within 24 hours, which is no small feat! The paperwork (actually, screen work) was prepared ahead of time, was ready upon arrival, and was effortless. They even found an additional incentive (trade association membership) which resulted in a pleasant surprise - a lower price! Overall, Tony, Brendan, JC, Ray and John are a truly professional team that will not waste valuable time while they exhibit great effort and strive to ensure all of your requirements are not only satisfied, but exceeded in every possible way. I cannot speak highly enough about my experience with the Safford team. Without a doubt, and from personal experience - I would highly recommend them for both personal and business use vehicles.
Barry is fenomenal. Greatest service person I have ever worked so far. He keeps me up to notice when my cars are in for service. Definitely a employee Lustine should have around.
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