My son purchased a 2014 Dodge Charger SXT AWD from Drivers Village 9/19/18. We purchased it from Dan in the Used Car facility. I could not have asked for a better purchasing experience. From Andrew Hilt, the internet sales person to Dan the sales associate, down to the financing dept.; they were all great and very helpful. we were very pleased with the vehicle.
Trisha reached out to me within a day of showing interest in a car. We set up a meeting for a test drive. I was contacted the same day of the year drive to be told the sold the vehicle at auction. I bought a car elsewhere.
I was looking at a different vehicle to feel safe and comfortable on the days when I have a long commute. I have chatted with Mickey about all the things my perfect someday vehicle would have. After I had tested a different car Mickey called to say she had the car I really wanted. So I went to drive that car instead. Mickey had found the car I always wanted but thought would be be the next one. This is a car I will drive for many years. Mickey puts in all her effort for every customer to be sure they love the car and get a great deal. I simply can not say enough positive things about not only my experience but also the experiences that I witnessed my family receive. All top of the line.
Although I did not visit the showroom or the dealership at all I did communicate with both sales staff and management through e-mail. They were responsive, provided me the information for which I asked, and gave me their bottom-line, out-the-door price. They followed up to ensure I got the best possible attention. I am impressed and would definitely consider buying a truck from them. The reason I didn't give them a perfect score is that I only have limited interaction with them.
Zack Tesfai was very informative and professional. He has a great personality and very easy to talk to. Once we finished our purchase on a 2018 Rav (which we LOVE), and came to sign papers he put us at ease. As he explained our new vehicle to us, you could tell he definitely was very knowledgeable. Zack was great to work with We rate him as excellent!
Everyone here was more than helpful and actually have the costumers best interest at hand. They were in contact with me throughout the whole buying process and made sure I understand everything that was going on in the deal before I put my name on any paperwork. They have earned my repeated business and I will refer people to them without question
I just cannot say enough positive things about our experience with Jay M. and the entire Fayetteville Dodge staff. We have visited several area dealerships in search of the perfect minivan for our family and found that that not only was the Pacifica the best vehicle for us, but our extremely courteous, diligent and well informed dealer made the expirience both pleasant and hassle free. Working with Jay Morse and the rest of the wonderful staff has made us confident that Fayetteville Dodge will be the only place we go to for all of our future vehicles. We will definitely be highly recommending this place to all family and friends!!
Initially we had a 5 star experience. Julia was exceptional from the first phone call to the last in person conversation. Justin the sales manager was eager to help and bent over backwards to get us the car we needed for our family. Jeff in finance was easy to talk to and made us comfortable and worked with us every step of the way. Sounds like a car buying experience made in heaven and if we had a sales person who wanted to "sell" a car it would've been. But hey, everyone's allowed a bad day. All in all Fox Honda is leaps and bounds above the competition and worth the hour drive we had to make!
Was hesitant about going back to burritts. Had been there years ago and it was not a good experience. The place has totally changed now for the better. New management, new salesman, the building has been updated and has also added a lot more services. The salesman were very professional and not pushy. Found exactly what I wanted in a truck and didn’t ask me to go look at a more expensive model. Business manager there was also great. Did not low ball me on my trade in. All around great experience.
We have to take our car back to them to be repaired. They have assured us all things will be taken care of. Warning lights came on during our ride home. Called and repairs will be done on Monday. This dealer prefers to work on the vehicle himself. They promised to make everything 100%. They are a very clean dealership and have a variety of used vehicles in great shape.
It is difficult to find a repair center that you can trust. I definitely trust the guys at Roger Phelps above anywhere else. I will not take my vehicles anywhere else. I highly recommend anyone who needs work done in central new York to go to them
I was able to test drive, purchase and leave the same day with a new vehicle. They worked very diligently to get me through the process as we encountered a few hassles along the way. Unfortunately after getting home I noticed that there was a drainage issue and I was missing a gas cap but I was able to bring it back the next day and have it all corrected within a few days. The salesman I worked with was very personable and went the extra mile installing my car seat for me in the loaner and then back into my car. I would return for another vehicle.
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