As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
Amazing customer service all very polite and helpful on trying to make sure your happiness is achieved. When I was not sure about the vehicle I was originally mistreated in they helped me find a car around the price and model I wanted.
Tom Henion contacted me several times to offer his assistance in finding my next leased car...he was knowledgeable, friendly on the phone and couldn???t have done more to help me find a vehicle that met my needs. I am very happy with my purchase and will definitely encourage my friends to call Tom in the future. Thanks for a great experience...I love my XT5
My experience with Lee Auto Group was unforgettable! They treated me like a part of the family and showed me they were ONLY looking out for my best interest, as oppose to merely trying to make a sale. They are great business folk, and I would recommend anyone to go there for a thorough, fervent, affable, and professional experience. Don’t let the looks fool you!
Fantastic experience from start to finish. In addition to being friendly, the staff was extremely honest, professional and helpful throughout the entire process. Of all the dealerships I visited, Lee Auto Group was the only one that listened to me in regards to what I was looking for. They didn’t try to pressure me into something else. First time in my car-buying history where everything I was told and promised, absolutely came true. Thank you LAG!! Great experience and highly recommended.
We purchased a 2017 Fiat 124 Spyder Abarth from Zach Hayes. Zach was knowledgeable and after hearing what we were looking for and appraising our trade, came back within 10 minutes with their best deal. We GREATLY appreciated not having to go back and forth playing the game. (In the past year, we also purchased a Chevy Colorado from another dealership and was there for 3.5 hours (it took an hour just in the negotiating part.)
Everyone from start to finish was great to work with. We were in and out in less than 2 hours - it all went so smoothly. We would highly recommend Galeana Fiat and Zach Hayes.
I have bought and traded a lot of vehicles in my time,and have always hated the experience of dealing with car salesmen,until now. Joe Jessie was the best,most professional,patient,salesman I have ever dealt with. He even called and took care of my insurance,I have never had that done before,AWESOME experience has changed my mind on bad rap that car salesmen get. Mitch in financing was just as awesome.
After receiving poor customer service from a different dealership, we decided to try Galeana Jeep and we are glad that we did. Our salesman, Al Auletta went out of his way to provide quality customer service. He was quick to offer his assistance, knowledgeable and attentive.
I used to be an employee of Lee Auto Group. Many times when someone is writing a review, it's more likely to be a negative one.. especially when you're buying a pre-owned vehicle that may be upwards of 15 years old. But this is what customers fail to understand. I have seen hundreds of vehicles come and go from this dealership. Never once have I seen a salesman, manager or for that matter the owner sell a vehicle knowing full well there was something wrong with it. Never. Please folks, these are used cars. If something goes wrong call them they will make your issue a priority and make what is wrong right and no questions asked. If you think I'm wrong, then I'll send you my resume and you'll see that I worked at several pre-owned dealerships. Their loyalty towards customers is unparalled... BWelsh
Ken McKinney did a great job. He worked with me to design the car I wanted. He also helped me with after market modifications. I would recommend this dealer to a friend.
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