I bought a 2006 Mercedes that had some problem a few days after the purchase . The warranty company did not want to cover the problems. Baucom stepped up and called the warranty company. After a couple of days the warranty company called to let me know that they would cover the problems. Thanks!!!
Cutlar and Sondra were extremely helpful during our recent purchase of a pre-owned 2007 Toyota FJ Cruiser. Sondra was very responsive to email queries about the vehicle and sent us several custom photos to answer some questions we had prior to driving to Wilmington to check it out (we live 1.5 hours away and found the vehicle online). Pre-sale inspection and test drive was a no-pressure experience. They gave us the space and time to do a thorough pre-buy and test drive at our own pace. Overall a quick, easy, and pleasurable experience. We will be back again!
I have always been wary of salesperson, often with good reason, but you have helped to redefine the stereotype.
Thank you so much for answering all of my questions. Rob! You can be sure that if I have any friends looking to purchase New, Use, or Certified car. I will send them to Bob King, and tell them to ask for Rob Baker.
I contacted this dealer about a car that I was looking and the contact person did everything I requested! I asked for the build invoice and he promptly emailed it to me! I also felt no pressure from the sales person! Thanks for the info and pictures!
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