An impressive dealership! Clean, warm, inviting, comfortable. Not once did I feel pressure to make a decision until I was ready. All my questions were answered clearly and patiently. I was made to feel like a person and not just a statistic or a quota to meet. It was obvious there was pride in the product but more so pride in the overall experience for the customer, whether purchasing or not. I must compliment my salesperson, Bill Chamberlain, who was patient, calm, courteous, understanding, and to me went above and beyond to make my experience so pleasant - however I truly believe every one of Bill’s customers would say the same. It’s refreshing to know this quality of service does exist and in right here in my city. The entire staff was wonderful.
The place is clean and generally welcoming. It feels like you're in a fish bowl inside the dealer like most modern dealers. It's all part of the game of them getting your money out of you. The staff is approachable and not too pushy. The diesel salesman seems knowledgeable on the cars he sells. I would go back. More importantly, I love the car.
I am truly amazed and thankful for my last visit to Schrower Volkswagen, my car broke down on the interstate, so I had my car towed to Schrower Volkswagen to be checked out and it turned out to be my timing belt, they took very good care of me and took care of the whole claim process with my extended warranty company and even got the extended warranty company to cover more than what they into ally approved to pay A special thanks to Lori in Service and Rudy, they took care of me and returned my car to me all clean and shiny and took care of my headlight that burnt out when I got ready to leave the dealership Thanks again
Called about needing tires based on the internet packages I saw. Received a good recommendation of the 3 different packages and at a better price. Excellent package - no surprises. Crete dealer Picked up my car at the Lincoln dealership and returned it the same day. Lincoln dealer dropped me off and picked me up after work. Received a call upon completion of my car's work and delivery time. They always wash and vacuum my car. The courtesy and professionalism keeps me always coming back - the only place I get service on my Fusion - and is where I originally purchased it new. They make me feel like a king. Thanks for the great service.
Manager and salesman were rather pushy and inconsistent on what they'd do for us. Pushy about financing with them and we weren't even done with the test drive. Overall it was an uncomfortable experience
I had a great experience at Sid Dillon. Dan helped me find the vehicle I was looking for and worked hard to get it at the right price for me. He was professional and eager to help me as that made the entire process smooth.
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