Went out of their way to make sure I wasn't left stranded, and worked around my busy work schedule. They got me into a loaner vehicle without any prompt from myself.
Greatly appreciated and highly recommend.
My sales associate Mr. Ryan Oliveira was exceptional, friendly, respectful, and fun to work with. The staff was friendly and accommodating. They are not pushy and give you space to feel secure about your intention. Mr. Ryan Oliveira is a definite asset to Volvo of Winter Park.
I purchased a pre-owned vehicle with Manny and had a great experience. He was patient with my million questions and made the experience seem stress free. I went to multiple dealers while looking for a vehicle and can honestly say orlando mini provided the best customer service.
by Yesica bengoechea and husband from Ormond beach, fl
July 22, 2015
We went two times since we bought our Mini Cooper. We were received by Adante Cameron both times. After that we always ask for his outstanding customer service. The service was efficient and quicker than average. The second time our appointment was by lunch time, There wasn't a very close place to eat and when we asked Adante for a taxi, he offered to take us to a restaurant that was nearby. Not very common these days !!! He doesn't only knows his job really well, also take care of his customers questions and necessities . Simply excellent ! We really recommend this dealer !
I love my Mini, so I want to make sure it gets the best service. When I dropped it off at Orlando Mini, I was greeted by Adante Cameron. I needed to get to work and was happy that he was quick with setting me up. My appointment was for 9 am, but I dropped my car off at 7:30 am. I was surprised to receive a text from Adante at 9:15 am stating my car was ready! It was so nice to just get a text. It allowed my to know my car was ready, while I was in a meeting at work. When I picked up my car, again I was greeted by Adante. His customer service was excellent and I received my car in mint condition! Thank you, Adante for taking such great care of my Mini! I would definitely recommend Orlando Mini!
I bought my Mini new in 2013. I have loved every minute of ownership. My visits to Orlando Mini have been pleasant. My recent service visit was no exception. Adante, my service rep is professional, empathetic, and knowledgable. Anthony has been my mechanic and is skilled, knowledgable, and efficient. The work was done quickly and accurately, and I was kept informed the whole time. I cannot recommend the Service enough!
excellent care and treatment, Had to have car towed and mini emergency was fast and all very friendly. My only problem was they should have siggested to go with the tow truck for had to take a limo down to get car back
The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service to take a backseat to profit. However, Orlando Mini continues to strive towards taking care of their service customers in every aspect of Mini maintenance; both scheduled and unscheduled. Customer service is not dead. Every time I have brought my Clubman into Orlando Mini, I have received top quality maintenance and customer service. Orlando Mini is set apart from other dealerships by making the customer service experience a top priority. Great customer service and excellent human interaction is what I have personally experienced since my purchase of my Mini in 2012; due largely in part by the leadership of the service manager Mr. Garrett Bowling, the personal care of Adante Cameron (service writer) and the entire service team. They (in my opinion) should be commended by the Field’s Auto Group for the continued support to the customers post purchase. If you have a Mini, or are thinking of buying one, please visit Orlando Mini and see what I mean. Thanks to all at Orlando Mini for your continued support and Mini care; Happy Motoring! T.S. (Owner of 2012 Clubman S)
Gio and Garret are Rock Stars!!!!!! They always take such great care of me when I bring my mini in for any service. I trust them and will have a mini as long as they are with the service department. I highly recommend them.
My wife and I both recently purchased Minis and can highly recommend Orlando Mini. If you go there to purchase your Mini be sure to ask for Sam Allegra. He is the consummate professional and will more than go the extra mile for you! We are extremely pleased with the service and love our new Minis to death!!
Exceptional service from start to finish. We made an online inquiry about a 2018 Forester and was contacted by Nick Clough who was very knowledgeable, professional and courteous. We explained to Nick exactly what we were looking for in regards to vehicle and price point. Nick went to work and found us the perfect car. When we came to the dealership for our test drive we were greeted at the door as if we were a returning customer. We were not bombarded with pushy sales people but were asked who our appointment salesperson was. It was a class act all the way around. Completing the financing was as simple as signing a few documents. Nick took care of most of the detail work before we ever came in. This was a nice touch and made our experience much more pleasurable. I would wholeheartedly recommend this dealership and Nick Clough for all of your Subaru needs.
I’ll definately be back for my next new vehicle!
I am pleasantly surprised at how the car buying process has changed over the years. It's a much less painful process. Sure, it still takes hours, but it feels more like a buyer's market than the high pressure sales tactics of the past. Both sales and finance were friendly and easy to work with. I also like the fact they have Mike the "Tech Guy" go over all the bells and whistles.
Bought my car last week and made an appt with mike to go through everything about the car with me. He is amazing. Took me through every detail and helped me set every up correctly. Everyone is so nice and helpful!!
My Salesperson, Kendra, could not have been more Courteous or Professional!! She is a great asset to the Dealearship!! She answered all of my questions promptly and accurately. I would definitely shop this dealership again and buy from Kendra!!
Customer of this dealer for them pass 13 years. Always great service
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