Was very pleased with the whole process. I’m sure most even myself are Leary of small dealerships but the whole experience was great. We drove over three hours to get there the car was ready for us to see we were pleased and the process was quick
Most pleasant experience with the staff and management when shopping for a pre-owned vehicle, specifically with the sales consultant Mike Renninger (who was superbly patient , understanding, and helpful), internet coordinator Heather Allen, and manager Kassia McFadden.
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
Ok. So took the plunge and went to car max to buy a car. The main reason is they have a great selection of cars for good prices. The customer service was awesome and my buying experience was great. I would recommend anyone to go to car max as they make financing easy and you can see multiple banks offers right in front of you. They have a wide selection of cars that seemed to be very well priced. If you don't like any cars on their lot they can get one from another Carmax which is what I did. My only complaint is that 90% of the vehicles I looked at were very dirty in the inside. My car was not detailed there was food and trash In between my seats and dirt all inside. I mean they don't haggle on price or on appraisal shouldn't we at least get a clean car. Other than
I had an excellent experience at Carmax from start to finish. I traded in my car towards a new(er) one that was transferred from a CT Carmax. Everything went extremely well. I would highly recommend Carmax....Imer Lopez and Rolando were excellent to deal with. The facilities were great, the staff was very friendly and extremely helpful and more than willing to assist me and my family. They were very patient and knowledgable and did not pressure in any way. I would definately go to Carmax again in the future!
I bought a use Fusion from Carmax last August. I picked Carmax because it was an easy way to sell a car and replace it in the same transaction. I was looking to find a quick way to get rid of a vehicle to settle an estate and it was convenient that they gave a quote that was good for a couple of days. The staff was friendly and the transaction was care free. But my reason for this review came in the mail this past week. I just received a safety recall in the mail. I didn’t think much of it because these things happen, but when I went to Ford to get it repaired the man said “this recall has been out for over a year, where have you been?”. He then noticed that I haven’t owned the car very long and asked where I bought it. That sparked my interest… This was a SAFETY recall!!! After researching it, it looks like the recall has been out since December 2011. That means that Carmax had the car and didn’t bother to look into the recalls, let alone have it repaired. This is something that wouldn’t have cost Carmax a single penny and they neglected to have the repairs done. I should note that it didn’t cost me more than some time to take it to Ford, but it makes me very concerned about what other corners Carmax may cut. This one wouldn’t have cost them anything and they didn’t do it. Wonder how many other safety repairs they neglect, especially the ones that may cost them some money.
What a great place to buy a car! The salesperson told me that he makes the same commission no matter what car I bought. No pressure, great advice, and very patient. Free history report, 30 day warranty, and 5 day money back guarantee!!! Thank you for coming to pa Carmax. Everyone should start here. You will not regret it!
I recently purchased my new suv from Carmax in Lancaster. After people telling me left and right not to go there because they are "the big bad carmax" I decided to go in on a sunday and check out what they had. I saw some cars I was interested in that day, and bought one monday! Wanita was my (saleslady?) and she was so nice! She took me on a tour of the lot and really helped me find what I needed and was very helpful! I ended up buying my rogue. While signing the papers the office lady was so nice and explained everything so nice. When I walked outside to my new shiny car the service tech alex was so nice and congratulated me on my purchase. I would HIGHLY recommend this place. Being a single woman it was great to not walk into a dealership and feel like I was being ripped off and pressured into buying a car that wasn't for me.
I have bought many cars over the years (more than 20) and without a doubt this was the best experience that I ever had. Alan was honest, courteous, knowledgeable and excellent at follow-up. I received a good price on the car and a very fair value for my trade-in. Most was handled over the phone before I even got to the dealership. The actual purchase was handled quickly and efficiently by the sales manager. I can't say enough about the professionalism at this dealership.
Had rear sensor problem #Warranty ran out there was a gray area about my bumper Talk to sales manger and he wanted me to be Satisfied he said they would fix everything true to there word they fixed it the fix was not cheap all the sensor bezels Had to be painted very pleased with way was handled
Good small used car dealer. Good/fair prices. Check out car before you buy. I got envoy with bad sensor which they replaced but there was still something else wrong with abs brakes.
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