Not sure why it is but I can never get a vehicle in for warranty repairs. From the tech for a specific promblem not being there to and mostly have no courtesy vehicle and they never try to offer a solution. I tell the service writer that I need to have a way to work and I feel like he says " on well that's your problem".
Thank you so much. I purchased a car from Hendrick Honda Hickory, I had the best experience working with Adriana Muja, she made it Fun, Fast and easy! I definitely reccomend her, she's awesome! Got me what I needed for the right price! Thank you Adriana.
We went to Hendrick Honda of Hickory because of a KBB special that was running. We had negative equity on our car and really wanted to trade. Israel was our salesman and he is a fantastic person! Israel went above and beyond to get us into a car. If you want a great experience at this dealership ask for ISRAEL! Thank you so much for your tireless efforts.
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
This was my family???s second time leasing with South Charlotte VW and Moe made the transition smooth for us. Very willing to provide detailed cost breakdowns and to help me reach a reasonable payment. Would definitely recommend.
My salesman Logan was the best ! he is extremely knowledgeable, he understood what i was looking for ! he answered all my questions with precision and ultimately got my new Jetta ! i would recommend him and this dealership to anyone !
Al Condrey and team are outstanding. Professional, responsive, and courteous! My headlight went out on Tuesday night and they had me in the next day and out in no time. This dealership/service center is the finest I have seen in 35-years of driving.
Wonderful experience at this dealership when we traded our older Honda van for a 2016 Volkswagen SUV. The Sales Consultants who helped us were very friendly. We picked a very rainy day to make our trade-in, and despite the lousy and chilly weather we received a warm welcome and excellent help with our purchase. We will be back when my husband is ready to purchase his next vehicle!
I came in after a tire blow out to get a new set of tires. Adam informed me of a tire special that was currently going on, as well as a very informative recommendation on which tires to chose. Adam also walked me to the back to give me a detailed breakdown and first hand look at all the issues that were discovered with my car as well as the options I had to get them taken care of. Adam stayed in constant contact and service was completed faster than expected!.
Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car!
Back in May I walked in to VWSC just wanting to test drive a car. I was greeted by Sales Associate Amber Dowell. She was friendly and never pushy. She respected my position and always listened to me. I thought I would never be able to afford even a used car from one of the big time dealerships. I walked away with a great experience, not having both a car. Even though I didn???t buy a car from her that day, I took with me her kindness that she showed me. I went to some other dealerships. Applied for loans. But nothing ever stuck. Then I got a call from Amber months later. I was surprised she even remembered me. I walked in just wanting to talk about financing. I didn???t even want to look at a car. I work hard to make ends meet and I have no problems walking away and going back to my car payment free life. But after talking with her and the financing manager I was offered a situation that I could be comfortable with. I LITERALLY (bold and underlined) would not have been able to do this without my sales associate Amber Dowell. I am so grateful to her and the VWSC team for all their help!
As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier!
I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually trading in my car but I found Ben to be immeadiatly likable and relatable. When discussing everything with Ben it feels like you just talking with a normal dude, not a salesman. The deal went well and I got what I set out to get for my trade in and what I deemed an acceptable deal on the price of the new car. Also a plus was that Joel in finance was easy to talk to also and wasn't pushy either. Overall it was a smooth transaction at Carolina Volkswagen and I wouldn't hesitate to recommend them to a friend.
Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fell in love with the car. Ben went over all the features and explained them carefully to my 17 year old son, who just got his driver's license.
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