I recently purchased a Jeep Wrangler from Stapleton and had the pleasure of working with Shon and Bob on it. I've bought several cars over the years and also done a decent amount of shopping around for this latest one. I've seen all kinds of dealers from the big dealerships to mom and pop used car lots. I can say that this was absolutely the best experience I've EVER had test driving and buying a car. Shon was outstanding throughout the process! He quickly answered any questions I had, fixed some issues that he found without me even asking and made sure that I was not only comfortable throughout the process but 100% happy with the results. Hands down best dealership in the area and I will be a lifelong customer of Stapleton because of their attention to detail and customer service. Great job guys and keep up the good work!!!
We recently purchased a used car from AutoSearch USA and it has completely changed our expectations of the car buying experience. The whole process started out differently as my wife and I were asked to really prioritize what we wanted out of our future vehicle, how we were going to use the car, what features we really wanted, what were nice to have's, etc.
Then their tremendous access to thousands of vehicles allowed us to really get what we wanted. What really helped is having them help to balance the options without any pressure into any particular car or price point. We truly felt that they wanted to match us with the perfect vehicle for this search. There was an atmosphere of complete trust throughout the process.
My expectations for future care buying have changed forever. Thank you all very much!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Really enjoyed working with Ed and Leon. Great place to find a great used car. Ed was easy to work with and his follow through was great.
Continues after the sale helping me figure out how so many of the things work in the Audi I bought
I had a great experience purchasing a Tundra at Stapp. The sales staff was very helpful and willing to walk me through the whole process. I have already recommended Stapp to people who have admired my new truck. I am looking forward to a future of great service.
Their is no other company like this on the face of the planet. I'm dipping hard in 2016 Yukon. More than anything I appreciate the team there. They are great, funny and easy to deal with. All that crap channel 7 is saying are lies. I stand 100 with sharpest rides.!!!!!
Bought a used GMC Yukon from SAG and unfortunately have had to deal with the hassle of bringing the vehicle into the SAG service shop more times than I anticipated for a vehicle I have owned for only a little over a month. But Service Mgr Mike Ardolino has consistently provided me with outstanding customer service and repairs at very reasonable prices even after my 30 day dealership warranty ended. I can say I will always take my vehicles to Mike for any and all auto service needs in the future. Thanks Mike!
I’d gone in to drive a used Audi A7. I was working with Brett S. He was exceptionally knowledgeable about high end automobiles. I was truly impressed also that as I came in unannounced he had remembered my name from an email previously sent. Great customer service.
Amazing courtesy and respect from a used car dealer. They honored a price I saw on the internet the day before, even thought the sticker was higher when I came in. Professional, polite, knowledgeable and a very efficient buying process. The used warranty they sell is outstanding and their no-document financing is second to none. I was just blown away on how great everything was.
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