Became disappointed when I learned the vehicles sold here are often sold with branded titles. The dealership was up front with this information but nevertheless I would never purchase a reclaimed, branded title vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
We had a transmission with our 2018 Jeep Wrangler the week before Thanksgiving. The Jeep was towed to Chapman and they started diagnosis the next morning. In fortunately it was a Friday, so we didn???t get an update until Monday (which was expected). On that Monday we were informed the transmission needed to be replaced, and it could take a week or two due to the Holiday (again, expected). But to our surprise, we received a call on Friday evening letting us know our Jeep was ready to go! We were greatful it only took one week in all, and couldn???t have asked for better service.
My wife, son, and myself had a great experience at the Dodge Ram Dealership on Boulder HWY. The employee Sean French was excellent, he was honest, straightforward, very attentive, and overall a great employee. Due to his excellent service we left out the dealership w/ a 2018 brand new Dodge Journey. His overall attitude, persistence, and honesty ultimately left a lasting impression on me and my family and I recommend anyone to that particular dealership.
Great experience with a great salesman, Tony Bowler. Didn't feel pressured, but I was provided all information needed to make my decision to purchase. Felt like I paid a fair price for my new car. I really liked the casual, low key atmosphere of this dealership and Tony. Not the typical high pressure car sales, which made me very happy!
Dealing with Alejandra was a great experience. Genuine, upfront, and hilarious. Didn???t walk in ready to buy a car that day, but her ability to make you comfortable and get you what you want at your terms made the sell. The whole staff has a family feeling to it which is right in tune with my values. Appreciate everyone who accomodated me that day. Best buying experience I???ve had thus far.
As soon as we arrived to the dealership, we were greeted by Ruben. I came with the intention of only looking at the Jeeps available, Ruben was kind, helpful and extremely patient. At no point did I feel pressured to have to leave the dealership with a car. He really did an amazing job at finding me my dream Jeep with all the little details that I was looking for at a good price. Ruben made purchasing my dream car an enjoyable experience and the entire staff as well.
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