The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
On Labor Day weekend 2018 we found ourselves in need of a new vehicle. On Saturday we drove to our favorite dealer "Bill Korum's Puyallup Nissan" in Puyallup Washington and checked in with our favorite sales guy "Boot" we told him what we were looking for. It is our second car we needed to replace so we were looking for a used SUV. Boot hooked us up with a 2010 Nissan Armada, LOVE IT! It took about 2 hours total to drive in, test drive, go through financing and get the vehicle. We were off and on our camping trip the next day. Thanks Boot... We have seen him now in 2016, 2017 and 2018 for our automotive needs. Thanks Boot!
Buying a car from here was the best experience I’ve ever had! I have been taken advantage of in the past, but from the moment I spoke to my salesman Kelvin it was different. This was the first time I felt like I wasn’t being taken advantage of and the whole process was fast, but without me feeling rushed or pressured! This place makes you feel like family and I respect and value that! Thank you so much Kelvin and Christina for being great people
I went straight to Cameron and told him what I wanted, and he made it happen in a very timely manner! I have never had such a good experience car shopping. I was in and out of there in a couple short hours. I will highly recommend Cameron and this dealership to my friends. Thank you!
I never been through such a smooth process in purchasing a vehicle. I would like to thank Adrian, the car salesman, no pressure, no haggling. Adrian was straight up truthful, honest and knowledgeable on getting me the best car for my investment money. Also, I would like to thank Calvin the financial officer who worked endlessly to get the best possible low interest rate for me. I'm a loyal guy to people who treat me right. I'm definitely gonna come back here for my next car purchase. Thanks you Adrian and Calvin very much for your professionalism.
Emailed dealer that I was interested in their used vehicle inventory. .particularly a 370Z. ..salesman promptly called within minutes. ..his information was incomplete on website and the information he did provide did not match the seller description. ..price was higher than vehicle worth. ..sales didn't really attempt to have much interest in my business. Traveled 50 miles more to a dealership that valued my business. Traveled there and bought a similar 370z that day.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Friendly service...not pushy at all...highly recommend this dealership to anyone. Experience was great..great selection of vehicles and very good prices as well..if your looking for a new dodge brand this is the place.
Travelliing through the area needed help got amazing service
by Shannon10 from DealerRater.com
September 3, 2018
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel. Was advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction. If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
My husband and I loved the service and Adam was an amazing sales man awsome customer service and everyone was great this is the 2nd car we buy here and always get great customer service
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