Our salesman, Seth McHenry was outstanding..He was very thorough in explaining the details of our new Jeep purchase..!! Mike Connor was very helpful when closing our deal and pointed out extra coverage which we purchased.
I cannot explain the gratitude I feel for this dealership. We have purchased four vehicles from Thompson, and the service received has only gotten better and better. Ronnie Sterling, Tommie Mac, Kenneth Dukes.....YOU GENTLEMEN ARE THE BOMB.COM! Thank you, thank you, and thank you!
Chad, his son Seth & Mike all treated us like Family. They were straight forward, honest and very accommodating to Myself, my Wife & 2 kids. Great people and we would certainly recommend anyone to them and will do business with them again when we need another vehicle down the road.
Service overall was fine. Came in on a Saturday, which is first come first serve, for an oil change and rotation. Was out within two hours of arriving. Only real problem i had was someone was burning either incense or a strong cheap candle that triggered my allergies as soon as I walked into the waiting area. Had to walk around the entire lot several time while waiting just to avoid the candle or whatever it was. When it came to check out, i was not asked to come to the cashier over the PA. Didn't know i was ready until the service person told me I was. Walked up to the cashier who was so enthralled with her phone that there were 4 tickets on the counter and when i tapped on the glass after standing there for a few minutes she jumped and finally realized she was at work and should be taking care of customers.
Only prolem seems to be misconceptions of communication, long waits for phonecalls,dropped calls,misdirected calls,hideous.... How is a 755 score,bad??? Needing a cosigner for a gift,with gold credit,?????
Tremendous customer service. These guys are not a joke.
Lori was on point and never faltered in her ability to get information to me as quickly and accurately as possible. Kudos
I was even picked up at the airport by them. Lori herself took the time to come and get me and drive me back to the dealership. She was not only friendly, but knowledgeable as well.
I must also note that when my financing seemed to be in Flux... Big Dog Guz aka Matthew stepped up and found me a better rate with a competitor within literally SECONDS. Great job.
And lastly Mingo finished up my paperwork with finess and style just like a the Rowdy Gentleman he is ;)
Thanks again Lori, Guz, and Mingo for all your help
Ram Slammer Shaker
Ricky, Terry, and Chip were absolutely great to work with. Very professional and really cared to have my issues resolved. Service was done in a timely manner and EVERYTHING was explained to me clearly. VERY happy with my experience and would definitely recommend to anyone. While my truck was in the shop I had time to ???tour??? the lot and everyone I encountered asked if I needed anything and very friendly. If anyone has a negative review about this dealership, I would bet the problem lies with themselves. General manager, sales manager and service manager should be acknowledged for fostering this kind of professionalism and courtesy. Keep it up. It???s rare to get this level of service. Thanks very much.
My husband and I went to look at truck he saw listed online! When we arrived, we did not feel ambushed, instead we felt like friends hanging out! Donnie Flanders came and took us right to the truck and made the whole process easy and exciting. He worked with us on what we were willing to pay and helped us with a trade in! We highly recommend this dealership and choose Donnie as your salesperson!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.