I went with my older aunt and her husband (75 & 76) to lease a new car in West Kendall Toyota, delivering her old car as an exchange. We really were surprised by the care, expertise and diligence showed by Roberto Flexas, the sales representative, and Julian Bertel, the Finance Manager who closed the deal. We were aspiring to a certain price range with the most basic of cars an, thinking of a Toyota Corolla or a Camry if possible. Roberto Flexas did he's best efforts and among the whole inventory of 38 Toyota Camry's he found the only one who was almost a perfect match for our desires. They valued the car we were delivering at a just price and the final numbers were discussed by Julian Bertel to give us the final results that we gladly accepted because there were better that what we envisioned in the first place. We came out of the Dealer with a new car with a new plate, already paid in advance, with complimentary rugs we solicited and the best of attention. We will recommend any one interested in getting a fair deal, with a stellar service to go and seek Roberto Flexas or Julian Bertel to seal a deal. Lazaro Jordan
Alex Moises and Charles Mitchell are truly remarkable. Alex was showed extreme patience as I checked out and drove 4 different vehicles. Although he had to walk to retrieve several keys, he did so patiently and politely. He answered every question I had and gave great recommendations and advice. I then dealt with Charles and he is truly a people person. Down to earth and both he and Alex made interesting conversation during the whole process to keep me and my wife entertained. They both explained everything to me in detail and often asked if I had any questions on what they had covered. When I returned today to pick up my vehicle, Alex was off but came in willingly to prep the vehicle for me. Again, he and Charles were excellent and very knowledgeable. I also would like to thank Hector (GM) and Jose (Finance Mgr) as both of them were very helpful and made sure all my needs were taken care of. From the time I walked thru the door till the time I drove my Durango off the lot, I was treated as if I was the only customer in the place. Thanks guys for the treatment and care that you gave to me and my family.
Alex and Charles, you guys are two phenomenal gentlemen. Thanks a bundle for everything.
Luis went above and beyond to make sure I got the Wrangler I wanted and left with a deal I was comfortable with. He was super patient with us and walked the lot multiple times so I could find a vehicle that met all my needs. He wasn???t pushy and the entire process was smooth. Absolutely excellent service!!!!
After a non good experience in Planet Dodge, I came to this dealer to lease a Jeep Cherokee. Marc Chapman, was the exact person to help us to get the right financing options, to make sure that we get what we were looking for, and the be a happy new Jeep owner. Since our first phone conversation he was confident, friendly and focus in what I was looking for even following up with our appointment time. Once there we make a test drive, he look for a color that we were looking, and even after we select the color, he was able to found for us a better deal, that definitely we sign and make the deal.
I would recommend this dealer from my good experience to anybody that need a real customer service and get what you are looking for.
I experienced a a cordial welcome, then a patient sales representative that listened to what I was looking to buy. After I decided to buy ( which was an easy decision) the patience and thoroughness allowed me to fully enjoy my car immediately So Happy
Great attitude! Everything was nice, our dealer was very honest and supportive, he tried to keep everything within our price range. Never had such good attention at a dealership. Will probably come again with other friends and will recommend him.
I had the pleasure of working with Ricardo. Professional representative for the dealership. He spoke to me in terms that I could I understand and took interest in what I wanted. I was looking for a Cadillac XT5. He helped me find the car and worked with me during the process until I was satisfied. Thanks for all of your help Ricardo. I really appreciate it the time you took with me
One of my best experiences ever. I met a man by the name of Ray. He was very professional, friendly and easy to talk to. He was real.
So we started talking about my family and the kind of car we needed. My kids do ballet, basketball and football. We have a ton of euipment that we are always luggin all over the place. Ray showed me a Suburban. The thing was huge and had plenty of space. It was a little out of my price range, but he worked with the finance manager to get me a good rate and i could live with the monthly payments. Thanks Ray!
I just bough a Mitusbishi Mirage at the Car Factory Outlet. My sales guy Adolfo was pretty thorough. He helped me with the purchase of my car and worked with Leo to get me a good rate and monthly payment.
The people were very friendly and helpful at the dealership. They took their time cleaning the car for me and it looked really sharp. My credit isn't the best but they helped me get a monthly payment i can live with
Met Handy at the dealership. Place is really small. Don't let that make you look elsewhere. Handy went through your typical interview process, trying to figure out what car would work best for me. It was a casual conversation and pleasant. Handy was able to find a great new BMW 4 series convertible that had recently come in. My wife fell in love with the car and I am grateful to Handy.
Aqui de Hialeah! Dale. Fui al Car Factory que es la esquina caliente! Me encontre con Joan. Tremendo Tipo. Hablamos un par de horas sobre un Ford Mustang. La cosa fue CALIENTE! Me compre el Mustang convertible y estoy en fuego. Gracias Joan. Buen servicio
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I had a great expirience here and I got the car of my dreams, had a great expirience with all the workers. Especially with George
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