I had a wonderful experience purchasing my first new car, and it’s all because of an amazing team of people who go out of their way to get you everything you want in a car at the best deal. The unusual part is they make everything as fun, exciting and convenient as possible for the consumer, not themselves. Having not so perfect credit is always an issue when it comes to being able to get what u WANT instead of what u can qualify for. Not at Farris! They made sure I got every option I WANTED. My son was sick and we couldn’t make it to the lot to sign some papers so Jamie, the finance manager, came to us very close to our home just to help us. Matt worked on the loan all day until we settled on a great price for exactly what I wanted. Randall was great explaining every part of the financing. Last but certainly not least in any way, Brian! He was great! He was with me from waiting for me on the sidewalk when I pulled up on the lot, treating my whole family like his own making fresh coffee for my mom, getting drinks for my dad and showing my 3 year old son where the toys were so they would all be comfortable. He stayed with me during my test drive all the while pointing out all the options and conveniences that were a part of my new car. Even after the purchase, he sat with me and went over everything to make sure I didn’t miss any of the bells and whistles. Brian was really great! Everyone there treated us just like family. It was a wonderful experience. And the icing on the cake is when my 3 year old son got the privilege of hitting the gong to announce the purchase of our new car! He LOVED it!!
outstanding service and great people. I have purchased 2 new cars in the past few years from Stinnett, and will go back! Bill Francis is the best! I have never trusted a dealer to give a fair deal, but I trust Stinnett.
Stinnett Automotive Group. The best car buying experience i have ever had. Great salesperson and very easy to deal with. Had exactly the car that i was searching for. They went out of their way to make a deal i was happy with. I would definitely do business with them again.
Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.
I was looking for a specific Ram equipped with everything I needed to use it for a work truck. Rice had just 1 truck that met all my requirements. It was a white truck with the blackout package. I knew the moment I saw it that it was for me. Brian Myers went above and beyond to make my purchase a pleasant experience. I showed up 30 minutes before he was to get off work on a Saturday evening. He stayed with me and finished the sale before he left for the day. When I came in Monday to pick it up he had it gassed up and shined up. If you want someone to make your vehicle shopping an awesome experience then ask for Brian Myers.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
by CarlosVasquezHernandezOrtizJuan Jr. from Morristown, TN
September 27, 2018
Zack Cody helped me get a new car. He’s pretty much the second coming of the messiah and is gonna take over the car selling industry one day. Customer service is second to none. Zack could sell ice to an Eskimo and that’s no lie. He’s a great guy and will listen before he speaks.
Brian helped us tremendously with our purchase of our used Sorranto. We appreciate his attention to detail and especially his willingness to let us make our best decision. No pushing here! He came over on his day off to seal the deal and made arrangements for 2vehivles overnight while the car was being serviced. Thank you so much!
We worked specifically with Tony and then Chet. Both were very helpful and I felt no pressure at all. Visited the lot once and never got the "what will it take to get you in the car today". I called that night and we met the next day and both my questions/offers were accepted. If they have the vehicle the next time I look, I will visit them again.
I have never worked with a more friendly company for anything! Deborah was the sales person and Jim, the manager, were amazing!! Even down to the financing office in their facilities - we had an amazing experience and I would recommend this dealership to everyone! They are people that want you to be satisfied and it shows. It's not a place that you feel like you are just an easy target! Seriously, if you are looking to buy, definitely check them out!
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