I stopped to look at a car that I wanted, but did not need. The salesman, Ted Mowen, could not have been nicer, and fully understood my situation. He treated me no differently than any other potential buyer. There was no pressure. He took all the time I needed to fully understand the vehicle. He allowed me to determine if it was right for me. Even my Wife remarked that it was the most pleasant experience we ever had in a dealership. We did buy the car. As we went through signing the papers, we found that Jason and Terry in the back office were also very easy to work with. We had to travel a couple hours, but what a great experience, and I am not one who looks forward to car buying. This really is the best place we know to buy a vehicle!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I purchased a used vehicle that I found online. I emailed them initially about it and got a call back from Laurel right away. She was super great on the phone and worked through all the questions I had. It didn't take but a day to work out all the details and I booked a flight to come pick it up (I'm in St. Louis). She picked me up from the airport (on her day off even) and made sure everything went through before she left. Couldn't be happier with the experience and I would recommend them highly.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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