Dealership wise- outstanding customer service from every department. The fact that everyone treats you like they know you is incredible. Clean and friendly environment!!! Once you purchase they have a gong you can ring and my inner child was thrilled!!! Thank you Towbin for providing such an exciting establishment while purchasing a car! Salesman wise- I???ve purchased multiple cars from different dealerships and have worked with great salesmen BUT no one like Jose Sandoval. From the moment I arrived he was polite and was more interested in learning what I was asking for in a purchase rather than being pushy and making it uncomfortable. I went in with ridiculous requests and not once did Jose hesitate to fulfill them. He pulled both a 1500 Ram and a charger and dealt with me being indecisive. Not once did I feel pressured to purchase but with his help we made it work and he got me into a 2018 Charger!!!! LOVE my car and I am forever grateful that I was able to work with Jose!!!!!
Everything went well but the time it to finalize everything was long which I know is the norm when buying a car. I would have liked a full tank of gas since I had just put gas in my trade in for the week. I’d still like the full tank of. I only had half a tank. I mentioned it to my sales person but he said that isn’t done. There was a time when you bought a vehicle, it always had a full tank of gas when you left the lot.
Became disappointed when I learned the vehicles sold here are often sold with branded titles. The dealership was up front with this information but nevertheless I would never purchase a reclaimed, branded title vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Vince was great, quick diagnosis on multiple problems and kept me informed on what was found and repair timeframes. Catalytic converter, navigation had to be ordered and is scheduled for installation, driveline was back ordered and will take longer, waiting on Chrysler.
I wasn’t planning on buying a truck, but ended up finding a good deal so the sales staff helped me through the process and helped with shipping the truck to Alaska.
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