I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
Great service and super fast in finance! My family and I wanted to get in and out fast. Eric made sure he had everything in order before we even got there! Not that???s service. Very happy people here!
Having more trouble with the car than expected. I feel that I paid too much for the car to realize the problems I have experienced with ownership. Every time, I get my car serviced, technicians inflate my tires to 32psi. My car requires 35psi according to the label in the door. I have expressed this issue twice to maintenance, but unless I remind them they fill the car to 32psi. Nothing personal to the dealership or it's personnel, but I am really dissatisfied with the vehicle and the customer service I have received. My mother always said, "if you can't say something nice, don't say anything". This advice has not been working for me concerning this vehicle and the dealership. Usually, I do not respond or give excellent marks on these surveys, but my experience with this vehicle and dealership is absolutely frustrating. I have been a faithful GM customer for my last 5 new vehicle purchases. I am afraid, I will start considering foreign cars in future vehicle purchase decisions and would get rid of the XTS tomorrow if I could without further loss.
I am 300 miles north of this dealership...I spotted the Silverado I wanted on their website....about 20 minutes later the bottom line deal was done. Lindsey..Casey...James C..and Jeremiah were great and very knowing of their vehicles. Dave O. delivered it....this was actually a somewhat fun experience....I read about John Hiester in a few articles and watched some videos. He has delivered on his word !
While shopping for a new car Meme Davis reached out and helped me make my decision for a new car. She was very patient with me, had a awesome positive attitude! She went above and beyond to explain my new vechicle features! I will definitely recommend her to new friends buying a vechicle!
Great experience with Matt who was very experienced, knowledgeable and patient with helping us navigate the new Chrysler Pacifica. Sales process was rough with little negotiations. Service department has been great although they need complible courtesy cars for families (I.e pacificas, ram trucks, etc.) the interior of the delership could be expanded to offer up to the date amenities that the competitors offer.
This was the best car buying experience ever. The staff was friendly and very professional. The deals are unbelievable. I would recommend this dealership to anyone looking for great car's at the best price.
Chris, Jon, Anthony, Chad, and Ty are awesome, provide great service, and are extremely professional. Having your car serviced can sometimes be stressful, Sport Durst Service has always been our first stop for sales and service.
Bill Dula gives excellent customer service and is one of the reasons that we continue to bring our vehicles to Sport Durst.
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