As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I purchased my Mazda in Dec. 2017 & they was nothing but professional to me. They made my car buying experience a great one. I was so nerve & they was patient & very kind to me. I have used their service department & they have explained everything to me so that I can understand. They treat me like a person & not just a customer. I love Cooks Auto & will continue bringing my car to them.
While the technicians who changed the oil and rotated wheels get an A+, I would have to give the service advisors a D. First when making the appt the tech on the phone was more than a little obnoxious and arrogant. When a customer calls and requests service work to be done, it is that person only responsibility to make sure the customer needs are met. Remember, the customer is always right. We made the appointment with some misgivings by me. When we dropped off the vehicle, another service advisor listened to me and did the right thing by asking what we wanted done and saying he would see what he could do about ordering the parts we wanted etc. we pick up vehicle the next day and there is a note that stated they did not know what we wanted, that they could not find what we wanted and that if we put on what we thecustomer wanted it would cause several system failures in the vehicle.
What extra service we were trying to get done is replace the stock front brake pads which were putting an unusual amount of brake dust on the wheels, with a set of carbon fiber ceramic brake pads. Something which is stocked at all automotive stores locally as well as rock auto and auto zone and advanced auto to name a few.
The vehicle in question is used in car shows as well as being driven daily. My problem is, no effort was put in on service teams part and the staff was closed to any other opinion but their own. Not Avery good way to conduct business in my opinion.
Additionally, what was supposed to initially be a no charge bill, was subjected to a fee which was discusssd when vehicle was dropped off. This lends me to believe there is a extreme lack of communication at this facility and consumers should be wary at best having any work completed here.
Traded in my 2014 Durango for 2 vehicals. Told Tom and the staff make my payments as close as possible. After a lot of emails and back and forths the team came threw. Buying process alittle slow. 3 hrs from start to end for paper work but we’ll worth it. Used vehicals don’t come with full gas tanks :( and my it was dark and my truck had a dent that I didn’t see to negotiate being repaired. Other then that great experience
Tom Perreault was very prompt and friendly. He answered all my questions and very helpful. It was a pleasure working with Tom. Tom also located the extra key from another dealership and called me right away.
After seeing a used car online for my daughter Tom Perreault had it ready in no time for us to check it out. He was very knowledgeable about the car and car buying experience. Made my decision to buy much easier. Thanks Tom!
Sean in the service department did an outstanding job of making sure my repair was done and covered by the manufacturer or the warrantee. He went the extra mile to get my car fixed without me having to pay extra money out of pocket.
As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
Thanks to Jordan I was in and out with my new car. He also got me a great price for my trade in. His customer service was excellent I highly recommend anyone looking to purchase a vehicle to see him !!
I would really like to thank Jordan and AutoShowcase for helping my son get his first car. Jordan was very professional and knowlegable. He made our experience very comfortable and took his time to explain to my son and I the process. Thank you again Jordan and Auto Showcase of Belair.
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
Brian Perry made our Jeep purchase easy and enjoyable. He is knowledgeable, helpful and straightforward. I would highly recommend him. The dealership did a nice job supporting him and providing a clean welcoming environment.
I ordered a new 2019 Jeep Wrangler through this dealership and they were nothing but helpful throughout the entire process! Also did a great job and helping to get discounts on the vehicle. Just amazing!
BOUGHT NICE CAR FROM THEM. NICE PEOPLE. hOWEVER TRADE IN ALLOWANCE IS THOUSANDS LESS THAN ALL OTHER DEALERS. WETHRE VERY NICE PEOPLE . PLE ASE DELIVER TO DON WHITE, AM SENIOR, WW 2 VET. THANKS FOR LISTENING
Seamless from internet search to visiting the deal
by Terry from Bel Air, Md
August 30, 2018
My salesman was very personable and knowledgeable. Couldnt have been more pleased with my buying g experience with Jones. From the start of my internet search to signing the paperwork, i was treated very well.
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